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New Contributor
CDiddy
Posts: 4
Registered: ‎02-21-2012
My Device: Playbook

Playbook OS 2.0 Update Frozen....HELP!

My update to OS 2.0 has frozen for about an hour while trying to install sys.firstlaunch.bar.  the install bar shows approximately 70% installed.  should i be rebooting something to try and install it again or will this corrupt my playbook?  do not want to disconnect without knowing for sure as I don't want to damage my playbook.  should I continue to wait.  I've had the playbook connected to my desktop software and trying to instal for about 2 hours now.  Help!! I need to know how to fix this asap.  Can't afford to have my playbook crash......

 

Thanks

New Member
jimquinn13
Posts: 4
Registered: ‎02-21-2012
My Device: Playbook

Re: Playbook OS 2.0 Update Frozen....HELP!

similar issue... install frozen at sys.data.imf.fr_FR.bar

 

 

New Contributor
CDiddy
Posts: 4
Registered: ‎02-21-2012
My Device: Playbook

Re: Playbook OS 2.0 Update Frozen....HELP!

I just spoke with playbook tehcnical support and they claimed that the update has to be completed over wifi.  hold the power and plus button to turn off your playbook, reboot it and try over wifi.  just trying  it now, disconnecting did not hurt my playbook though.

New Member
jimquinn13
Posts: 4
Registered: ‎02-21-2012
My Device: Playbook

Re: Playbook OS 2.0 Update Frozen....HELP!

That what I'm doing now... it downloaded, installed and is rebooting now.

New Member
jimquinn13
Posts: 4
Registered: ‎02-21-2012
My Device: Playbook

Re: Playbook OS 2.0 Update Frozen....HELP!

Seems that "over WiFi" would be an important technical detail!

 

Still waiting on th restart

New Member
jimquinn13
Posts: 4
Registered: ‎02-21-2012
My Device: Playbook

Re: Playbook OS 2.0 Update Frozen....HELP!

and success... now will start the set up.  Good Luck to you.

Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: Playbook OS 2.0 Update Frozen....HELP!

Mine went perfect. After the reboot it sits with the colored balls flashing ifor about 15 painful minutes. Be patient.