BlackBerry® PlayBook™

[JSanders Resident Expert]

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MaryAnneR wrote:

I am having a similar issue.   Have been trying to download the same update for days.   I keep getting the message just as the download is about to start.....The software update was interrupted.  Please try again sometime later.   Have probably tried a dozen times.  Yes I have rebooted many times.  I have 573 MB of free memory and it is 330 MB 

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Have you tried the upgrade from a different WiFi router connection?

[MHinKW]

I have tried to do the update both on my home and office wifi network and get the same error each time.

[JSanders Resident Expert]

You can do a couple of things:

• Find a couple of the largest applications you have some large game or a movie, and delete them and restart the Playbook again and try again. Try to free up about another 100mb.
• Or, call your Playbook support number and get some tech support there.

[MHinKW]

As opposed to deleting things is there no way to shut down apps etc. that I assume are running in the "background" and using memory?

[JSanders Resident Expert]

Yes, restart the device by touching the battery icon > restart

[MHinKW]

Done that numerous times and tried to do the update and get the same issue.  It shows I have enough "free memory" to do the update but it quits every time.  Guess I'll have to call tech support.

[MaryAnneR]

Thanks.   I live outside town so my only option is to drive to town and find a Starbucks or someplace with Wifi.   If is a big download and last time took 4 hours so I don't want to have to sit there waiting that long.  Nor should I have to.   Everything else is downloading just fine on my PCs in the house.     I tried again today many times and continue to get the interupted message just as it is about to download.    I freed up more space and it makes no difference.  

[MaryAnneR]

I went to town today and visited Starbucks for an hour while it downloaded and installed.   Thanks for your help.  Not sure why it would not work at home when other downloads are fine.  

[JSanders Resident Expert]

Good! Glad that helped you.
I don't know why either but it has worked for many.

[dio269]

helo, di dyo manage to complete the update? i have been having the same problems. and wanted to know if you could give any advice. many thanks in advance.