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JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure


MaryAnneR wrote:

I am having a similar issue.   Have been trying to download the same update for days.   I keep getting the message just as the download is about to start.....The software update was interrupted.  Please try again sometime later.   Have probably tried a dozen times.  Yes I have rebooted many times.  I have 573 MB of free memory and it is 330 MB 


Have you tried the upgrade from a different WiFi router connection?

 




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MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

I have tried to do the update both on my home and office wifi network and get the same error each time.

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure

You can do a couple of things:

  • Find a couple of the largest applications you have some large game or a movie, and delete them and restart the Playbook again and try again. Try to free up about another 100mb.
  • Or, call your Playbook support number and get some tech support there.




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MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

As opposed to deleting things is there no way to shut down apps etc. that I assume are running in the "background" and using memory?

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure

Yes, restart the device by touching the battery icon > restart




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MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

Done that numerous times and tried to do the update and get the same issue.  It shows I have enough "free memory" to do the update but it quits every time.  Guess I'll have to call tech support.

New Contributor
MaryAnneR
Posts: 6
Registered: ‎02-26-2012
My Device: Playbook CE0560

Re: Playbook Software Version 2.1.0.1032 Update Failure

Thanks.   I live outside town so my only option is to drive to town and find a Starbucks or someplace with Wifi.   If is a big download and last time took 4 hours so I don't want to have to sit there waiting that long.  Nor should I have to.   Everything else is downloading just fine on my PCs in the house.     I tried again today many times and continue to get the interupted message just as it is about to download.    I freed up more space and it makes no difference.  

 

New Contributor
MaryAnneR
Posts: 6
Registered: ‎02-26-2012
My Device: Playbook CE0560

Re: Playbook Software Version 2.1.0.1032 Update Failure

I went to town today and visited Starbucks for an hour while it downloaded and installed.   Thanks for your help.  Not sure why it would not work at home when other downloads are fine.  

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure

Good! Glad that helped you.
I don't know why either but it has worked for many.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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dio269
Posts: 3
Registered: ‎06-29-2012
My Device: Z10

Re: Playbook Software Version 2.1.0.1032 Update Failure

helo, di dyo manage to complete the update? i have been having the same problems. and wanted to know if you could give any advice. many thanks in advance.