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New Contributor
MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Playbook Software Version 2.1.0.1032 Update Failure

I am unable to download the Version 2.1.0.1032 software update on my Playbook.  The file is 487 MB.  I have tried many times both at home and the office and it downloads almost the entire update and then just as it is finishing I get this message "Software Update Interrupted"  Retry.  I hit retry and it just does it again.  Help.

JSanders
Posts: 86,481
Likes: 23,189
Solutions: 5,987
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure

How much memory space do you have left on your PlayBook?

 

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New Contributor
MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

Free Memory shows as 528.7 MB under the About tab

JSanders
Posts: 86,481
Likes: 23,189
Solutions: 5,987
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure

Can you touch the upper right battery icon > Restart, and then after restarting the device, try again?




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New Contributor
MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

I have tried that many times but will try again. 

New Contributor
MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

Just did the restart and it did it again.  It does the full download but as soon as it starts to install it gives me the "interrupted" error and says please try again.  Any ideas?

JSanders
Posts: 86,481
Likes: 23,189
Solutions: 5,987
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook Software Version 2.1.0.1032 Update Failure

Yea, you may be running low on free memory.

 

You can do a couple of things:

  • Find a couple of the largest applications you have some large game or a movie, and delete them and restart the Playbook again and try again. Try to free up about another 100mb.
  • Or, call your Playbook support number and get some tech support there.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
MHinKW
Posts: 9
Registered: ‎10-10-2012
My Device: Bold 9900

Re: Playbook Software Version 2.1.0.1032 Update Failure

Ok, will try that and see what happens.  Thanks.

Visitor
Karsh-ITGirl
Posts: 1
Registered: ‎10-10-2012
My Device: BlackBerry Playbook

Re: Playbook Software Version 2.1.0.1032 Update Failure

I'm having kind of the same issue but my message says that it "Could not connect to the update server. Check your Wi-Fi settings or Retry now"

 

The Wi-Fi is working fine, not sure what else to do.

New Contributor
MaryAnneR
Posts: 6
Registered: ‎02-26-2012
My Device: Playbook CE0560

Re: Playbook Software Version 2.1.0.1032 Update Failure

I am having a similar issue.   Have been trying to download the same update for days.   I keep getting the message just as the download is about to start.....The software update was interrupted.  Please try again sometime later.   Have probably tried a dozen times.  Yes I have rebooted many times.  I have 573 MB of free memory and it is 330 MB