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BlackBerry® PlayBook™

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Visitor
MercenaryPanda
Posts: 1
Registered: ‎11-09-2011
My Device: Bold 9900
My Carrier: Rogers

Playbook Touch Not Working

My 2 month old Playbook touch screen stopped working and only responds to the physical buttons. Then I went to the contact support and found that my playbook doesnt qualify for 90 day complimentary support for somereason any thoughts on what to do now?

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Playbook Touch Not Working

The first thing is backup your data and do a security wipe. As far as the warranty you should fight for it and ask for manager. Ask specifically why if the pb is 2 months old why it is not covered.
Be a Shepard and not an iSheep.
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Contributor
nievz
Posts: 11
Registered: ‎09-25-2011
My Device: Playbook 16GB
My Carrier: Globe Telecom

Re: Playbook Touch Not Working

[ Edited ]

Do an hard reset. Hold down the power, volume (+ and -) buttons simultaneously until the PB reboots. This should solve the touch screen issue. 

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New Contributor
Serkan70
Posts: 3
Registered: ‎01-05-2012
My Device: Playbook
My Carrier: O2

Re: Playbook Touch Not Working

I have exactly the same problem as above and hard reset (power, volume+, volume- buttones pressed together) reboots the machine at the end of which it asks to choose a language. And since touch screen does not work, you can't move forward from that screen. Connecting it to a PC with Blackberry desktop software doesn't help either because when connected the PC software indicates that Playbook has to be first activated to be connected.

 

Has anyone found a way around this? Or does it have to go back for service?

 

I'll appreciate any ideas.

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Forums Veteran I
aandras
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Playbook Touch Not Working

prior to connecting to the pc turn off the playbook and start the desktop manager. once connect a popup will appear. select update and follow the onscreen instructions.
Be a Shepard and not an iSheep.
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New Contributor
Serkan70
Posts: 3
Registered: ‎01-05-2012
My Device: Playbook
My Carrier: O2

Re: Playbook Touch Not Working

I will try this first thing tonight when I get back home and will let you know!!!

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New Contributor
Serkan70
Posts: 3
Registered: ‎01-05-2012
My Device: Playbook
My Carrier: O2

Re: Playbook Touch Not Working

I donloaded tablet software through desktop manager many times all night (each one takes a good 10 minutes) and unfortunately they all ended up with error. I recieved 2 times a more interesting error:

 

A Fatal error has occurred while updating your device’s software. Please try again

 

The touch screen is still irresponsive. Buttons are working. Playbook restarts to "choose your language" screen every time without problems.

 

I even tried to disable PC's power save feature on USB ports (some forum had mentioned it as a solution for a blackberry with similar problems-not playbook)

 

WHat will I do now?

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New Member
Darter
Posts: 1
Registered: ‎02-16-2013
My Device: Torch 9800, Playbook
My Carrier: Telus

Re: Playbook Touch Not Working

I am having the same problem and have tried the hard reset, to upgrade software, debrick ... and am stuck on the "choose your language" screen. The touch screen remains unresponsive ad I haven't found any way to fix. The bluetooth was off when it froze, so it wasn't connected to my phone.
My unit is about 16 months old, so out of warranty (I think - it was a gift and I don't think the extended warranty was purchased and I can't ask now). It may be junk now.
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