11-09-2011 06:22 PM
My 2 month old Playbook touch screen stopped working and only responds to the physical buttons. Then I went to the contact support and found that my playbook doesnt qualify for 90 day complimentary support for somereason any thoughts on what to do now?
11-09-2011 08:39 PM
11-10-2011 03:17 PM - edited 11-10-2011 03:17 PM
Do an hard reset. Hold down the power, volume (+ and -) buttons simultaneously until the PB reboots. This should solve the touch screen issue.
01-05-2012 09:40 AM
I have exactly the same problem as above and hard reset (power, volume+, volume- buttones pressed together) reboots the machine at the end of which it asks to choose a language. And since touch screen does not work, you can't move forward from that screen. Connecting it to a PC with Blackberry desktop software doesn't help either because when connected the PC software indicates that Playbook has to be first activated to be connected.
Has anyone found a way around this? Or does it have to go back for service?
I'll appreciate any ideas.
01-05-2012 11:16 AM
01-05-2012 07:58 PM
I donloaded tablet software through desktop manager many times all night (each one takes a good 10 minutes) and unfortunately they all ended up with error. I recieved 2 times a more interesting error:
A Fatal error has occurred while updating your device’s software. Please try again
The touch screen is still irresponsive. Buttons are working. Playbook restarts to "choose your language" screen every time without problems.
I even tried to disable PC's power save feature on USB ports (some forum had mentioned it as a solution for a blackberry with similar problems-not playbook)
WHat will I do now?
02-16-2013 03:03 PM