One more thing I discovered while learning about possibly losing the connection. I went to power options (W7) and drilled down to advanced power management and selected computer shut down-never, display shut down-never and USB suspend-disabled. Now the connection should be active for the entire download! whew......Thanks to the ladies at CS from RIMM. But I only discovered this by asking her WHY she did not tell me why I was repeating the download process again. So you have to extract this information form the CS folks when you talk to them.