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New Contributor
Posts: 5
Registered: ‎07-20-2012
My Device: Playbook
My Carrier: none

Playbook can't see my files

I had a weird pop up with a long message warning last night when opening the e-mail client. I tried opening several times and I would always receive that message (something related with a PIM number).

 

After a few tries, I restarted the PB. the message wen't away, but my interface was restored to the initial state (all my icon organization was gone). I made a new organization and thought everything was fine.

 

Now, I am noticing the PB can't see my files. they were not deleted, I still can see them through my computer. But the music player says it has 0 songs, the file manager can't see anyfiles, the "pictures" app can't see all the pictures I took and so on.

 

Can somebody help me?

Developer
Posts: 162
Registered: ‎01-11-2012
My Device: BlackBerry 9790, BlackBerry PlayBook 64Gb, BlackBerry 10 Dev Alpha
My Carrier: MTS

Re: Playbook can't see my files

Hi loftmusic,

I didn't hear about this. But I trust in Security Wipe magic. So make a back up of all required content from your PlayBook and do the Security Wipe. After this you may reinstall OS if you want to. To do this just connect powered off PlayBook to PC with launched BlackBerry Desktop Software.

Someone else may give you other tip.
Respectfully,
Oleg

Developer, QNX RTOS, BlackBerry 10 and PlayBook
Follow me on Twitter (in Russian)
St.Petersburg BlackBerry Dev. Group
New Contributor
Posts: 5
Registered: ‎07-20-2012
My Device: Playbook
My Carrier: none

Re: Playbook can't see my files

Thanks. What is "Security Wipe"? How can I do it?

New Contributor
Posts: 5
Registered: ‎07-20-2012
My Device: Playbook
My Carrier: none

Re: Playbook can't see my files

does your "To do this just connect powered off PlayBook to PC with launched BlackBerry Desktop Software." refer to how to do the secury wipe or the reinstall of the OS?

New Contributor
Posts: 5
Registered: ‎07-20-2012
My Device: Playbook
My Carrier: none

Re: Playbook can't see my files

Thanks for the help. Apparently, it was related to low storage space. The pb was presenting a low storage space message, although I still had 100mb available. I removed some files and it's working well again.

 

thanks for the cooperation anyway!

Developer
Posts: 162
Registered: ‎01-11-2012
My Device: BlackBerry 9790, BlackBerry PlayBook 64Gb, BlackBerry 10 Dev Alpha
My Carrier: MTS

Re: Playbook can't see my files

Just to be clear. The «Security Wipe» is an item in Security part of Options menu:

http://btsc.webapps.blackberry.com/btsc/kb27188
Respectfully,
Oleg

Developer, QNX RTOS, BlackBerry 10 and PlayBook
Follow me on Twitter (in Russian)
St.Petersburg BlackBerry Dev. Group
New Contributor
Posts: 5
Registered: ‎07-20-2012
My Device: Playbook
My Carrier: none

Re: Playbook can't see my files

Thanks!