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New Member
King_Pin
Posts: 1
Registered: ‎05-08-2012
My Device: Playbook 16G
Accepted Solution

Playbook does not charge.

I've had my playbook charging for a whole day (with the charger and not the USB) and it does not want to charge.   Lights go on, first red then after a couple of minutes turning to bright green.  It seems to be charging, but in reality it isn't.  What is the problem? (I've had the playbook for approx. 4 months)

 

Thanks,

 

Rob

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook does not charge.

1. If you connect your PlayBook to the PC and run the BlackBerry Desktop Software, is the PlayBook recognized as connected?

 

2. While you are connected to your known working wall outlet AC charger... press the power button AND the UP volume button for about 20 seconds. Do you see anything happening?




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Forums Advisor III
rat-7
Posts: 1,409
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: Playbook does not charge.

You will have to stack it so that it can take a charge

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook does not charge.


rat-7 wrote:

You will have to stack it so that it can take a charge


You think this users knows what that means?




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Forums Advisor III
rat-7
Posts: 1,409
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: Playbook does not charge.


JSanders wrote:

rat-7 wrote:

You will have to stack it so that it can take a charge


You think this users knows what that means?


I still do not know what do you stack on, I am assuming that you must stack two Playbook on top of one another to make them charge

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook does not charge.


rat-7 wrote:

JSanders wrote:

I still do not know what do you stack on, I am assuming that you must stack two Playbook on top of one another to make them charge


Ok. Where did you hear about this, if you're recommending it the user do it., explain it so he can.




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Regular Contributor
Dshanty
Posts: 62
Registered: ‎02-16-2012
My Device: Playbox

Re: Playbook does not charge.

Maybe you could enlighten the world with what you think a "stack" is.
Thanks in advance
Contributor
Rockinrog
Posts: 16
Registered: ‎04-27-2012
My Device: 64Gig Playbook

Re: Playbook does not charge.

The world is your Oyster Rat...somehow I can't get past that you mean smack it.
Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: Playbook does not charge.

Stack Charging
If your battery is dead or near dead, you have a problem. If you follow these instructions you may be able to make a recovery but it will take some time. The charger is controlled by software. The software will not run because the battery voltage is too low. When the battery is too low and you turn on the PB, It will only run for about 4 minutes and then shut down again. During this 4 minutes, the charger will begin charging but since the battery voltage is still too low, the unit will shut down again and the charger will shut off. To get the voltage up sufficiently for the PB To continue, you have to have the charger plugged in and every 5 minutes or so, you have to hold the power button on until the red light flashes then release it.It will once again recharge for 4 minutes. You may have to repeat these steps at least 10 times. Once the voltage gets up a bit, the charger should stay on but it will takes 6 hours to fully recharge the battery. When your charger is charging, it will feel warm to the touch so check it often to see if it is in fact charging.
Forums Advisor III
rat-7
Posts: 1,409
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: Playbook does not charge.


Lost_at_Sea wrote:
Stack Charging
If your battery is dead or near dead, you have a problem. If you follow these instructions you may be able to make a recovery but it will take some time. The charger is controlled by software. The software will not run because the battery voltage is too low. When the battery is too low and you turn on the PB, It will only run for about 4 minutes and then shut down again. During this 4 minutes, the charger will begin charging but since the battery voltage is still too low, the unit will shut down again and the charger will shut off. To get the voltage up sufficiently for the PB To continue, you have to have the charger plugged in and every 5 minutes or so, you have to hold the power button on until the red light flashes then release it.It will once again recharge for 4 minutes. You may have to repeat these steps at least 10 times. Once the voltage gets up a bit, the charger should stay on but it will takes 6 hours to fully recharge the battery. When your charger is charging, it will feel warm to the touch so check it often to see if it is in fact charging.

But you still do not explain what do you stack the Playbook on, my understanding is that to do stack charging you have to stack 2 Playbooks one on top of the other to charge them

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin