09-07-2011 01:45 AM
09-07-2011 09:51 PM
Well I find out my problem that my playbook is not picking up my IP or my DNS correctly. So right now I feel like giving up up I love my play book so I'm still going to see what can be fix
if anyone has any answers to my problem please help don't want to try and do it myself and mess up
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
09-08-2011 11:55 AM
turn off ISP modem, WiFI router and Playbook
turn on ISP modem and wait 5 min
Turn on wifi router wait 5 min
turn on Playbook and see if it persists
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
09-08-2011 06:34 PM
ok i have tryed everything that i can think of trying to get the playbook to connect to the internet. so i dont knw whats the problem.
reset my modem, and router, shut them down, i even restart my playbook and still nothing but it did connect to the internet twice but until i leave the area and come back has stop working again
i just hope the next update can fix this problem
09-09-2011 07:16 AM
09-09-2011 01:14 PM
This reply is about problems with Playbook connecting WPA2 wifi networks.
I would suggest to check what kind of wifi network you are trying to connect to. If its an WPA2, this might help.
I was having the same issue until yesterday.
After spending a couple of nights dealing with BB Support techs, I came up with these steps and worked for me, even though that Playbook should connect automatically as other devices do. Moreover, of course I am not going to ask everyday the IT guys for a router reset.
So here it goes :
1- If you own a lap top/pc connected to your work Wifi network, open the network adapter window on the PC. Go to wifi adapter and left-click on properties in order to display detailed connection status.
2- From there you may obtain a valid subnet mask, Default Gateway, Primary DNS and Secondary DNS.
3- Since the IP Address was already obtained by your Playbook while trying to connect, it will be asking for the same IP each time, so write down the Playbook IP too. You can access it from the wifi? Icon on the wifi configuration screen on the playbook.
(The issue here was that for some reason, my Playbook on "auto IP mode" was choosing a different default
gateway number than the correct one. I still can't figure why, but I'm not going to invest more time on it, until a new software update becomes available and go from there.)
4- In your playbook tap the wifi icon and go to saved networks, tap on edit (pencil) and delete the troubled wifi connection.
5- Create manually a new wifi connection and unselect "auto IP mode". You will have the opportunity to copy all the information mentioned above. IP, Subnet Mask, Primary DNS. Secondary DNS and Default Gateway.
6- Tap save and connect.
Hopefully your Playbook will be online and ready to navigate.
12-03-2011 02:59 AM
i m also suffering from the same problem with my playbook
at office one time connected, successfully browse, after some time (same day) connected but unable to browse
at home, wifi connected but could not browse, my leptop and pc are doing well with the same wifi devices
at another usb pocket modem, successfully connected and browsed
(office and home also tried to conncect/configure connection manually, but at the end msg appears at browsing stage "could not resolve host name" etc etc.)
office, home and usb pocket modem wifi service providers are different.
Office network - open
Home - WEP
USB - Secured
is there anyone help me and us all , any solution pls.