BlackBerry® PlayBook™

[jdstickman]

I updated my playbook to OS 2 and it worked fine for half a day. Now I cannot get it to turn on, hard reset won't do anything, when I try to connect it to my desktop it will not connect.

What do I do?

[JSanders Resident Expert]

Try this, while connected to your charger. Press and hold the Power key, up and down volume (-/+) all three buttons simultaneously, for about 10-12 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.

Don't say "that doesn't work". Explain what you DO see... any blinking red LED on the top bezel?

anything you DO see?

[Madd]

Hi I had the same, contacted the BB helpdesk and they came up with the following:

1 Press the powerbutton for about 20 seconds

2 Charge PB for 2 minutes (use stopwatch)

3 Disconnect powercable for 8 seconds

You have to repeat step 2 and 3  total of  10 times. Then reboot by pressing power and + key for 22 seconds.

Amazingly this worked with my frozen PB. Hope the same with yours

[JSanders Resident Expert]

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Madd wrote:

Hi I had the same, contacted the BB helpdesk and they came up with the following:

1 Press the powerbutton for about 20 seconds

2 Charge PB for 2 minutes (use stopwatch)

3 Disconnect powercable for 8 seconds

You have to repeat step 2 and 3  total of  10 times. Then reboot by pressing power and + key for 22 seconds.

Amazingly this worked with my frozen PB. Hope the same with yours

---

Excellent information, I am going to recommend that to others with this issue.

Thanks. That's what this community is for... helping and sharing info you've found that works.

[jdstickman]

When I did that the screen does nothing. The red light flashes once, then a pause, then flashes 4 times.

[jdstickman]

Thanks, I need to go to a meeting now so I will not be able to try it untill this afternoon. I will let you know the outcome.

[fdlowe]

I have exactly the same issue.

My Playbook froze during the update (during download, not install)

I restarted, but it never turned on.

All I get now is a red light flashing in the same sequence as you: blink pause blink blink blink blink

I phoned customer services, and they talked me through hard resets, but nothing helped.

The desktop software can't 'see' the playbook at all so I can't re-install the OS.

Eventually after consulting with a 'senior analyst at RIM' , customer services decided it was a battery issue, and they are sending me a rapid charger. But I'm not sure that will help as my battery was fully charged when I started the update.

I have a feeling I'll have to send it in for repair.

Let me know if you find a solution

[jdstickman]

did not help. Still all i can get it to do is the red light flash once, then pause, then flash 4 times.