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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Blackberry 9810
My Carrier: Rogers

Playbook not recognized by BlackBerry Link when using Windows 8

Playbook is recognized by Blackberry Link when running Windows 7 Pro but not when running Windows 8. Does anyone know when this will be corrected?

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook not recognized by BlackBerry Link when using Windows 8

Blackberry Link is for BB10 devices. Playbook does not yet run BB10.

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Trusted Contributor
Posts: 117
Registered: ‎09-25-2012
My Device: BlackBerry Playbook
My Carrier: WiFi only (well, I do have a cheap Nokia with 7/11 SpeakOut)

Re: Playbook not recognized by BlackBerry Link when using Windows 8

[ Edited ]

Are you talking about the BlackBerry Desktop Software on Windows 8 not recognizing the PlayBook or did you install BlackBerry Link on Windows 8 and that is not recognizing the PlayBook?

 

If the latter, BlackBerry link indeed only works with BB10 devices.  The solution is to install BlackBerry Desktop Software on Windows 8.

 

If the former, it should work.  You might want to check if the USB cable is inserted properly.

PlayBook 64GB and 32 GB
New Contributor
Posts: 3
Registered: ‎02-04-2013
My Device: Blackberry 9810
My Carrier: Rogers

Re: Playbook not recognized by BlackBerry Link when using Windows 8

I have tried both desktop and links. The link download sites says it is for both bb10 and playbook so I tried it because desktop didn't work. Even with neither installed - windows 7 acknowledged the playbook as drive Z. With Window 7 link works fine and recognizes the playbook. The cable was inserted OK and is in good working order as I use it all the time

Thank you for your suggestions though

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook not recognized by BlackBerry Link when using Windows 8

[ Edited ]

Smyrnalover said.  

 

"The link download sites says it is for both bb10 and playbook"


 

 

Not the one I looked at. Said for BB10 only. 

 


sorry you are right, but you have to go into system requirements. Says PB with 2.1. I will have to try the Mac version

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