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New Contributor
Posts: 2
Registered: ‎10-06-2012
My Device: BlackBerry Playbook
My Carrier: Eastlink
Accepted Solution

Playbook password

[ Edited ]

Help please!

I haven't used my Playbook for some weeks... When I now enter the correct answer to the security question to obtain my password it is rejected... I am at 8/10 attempts and want to avoid being locked out... Any suggestions?

I am talking about the BlackBerryID security question...

The Playbook is operating as normal but every few moments asks for a sign in with password... It rejects the one I normally use but  gives a recovery box to respond with a personal identifying question... This is what is being called invalid

Posts: 92,676
Likes: 24,224
Solutions: 6,260
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook password

You're entering the Security Password?

There is no 'security question' to obtain the security password.

 

You must be speaking of the BlackBerryID security question.

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New Contributor
Posts: 2
Registered: ‎10-06-2012
My Device: BlackBerry Playbook
My Carrier: Eastlink

Re: Playbook password

Thanks for your interest in helping...

That's exactly what I'm doing... I've used the password I normally use for a number of things but doesn't get me in... Went to the personal security question... I know that answer is correct yet it says user name or password wrong... User name is stored and personal answer is right so I'm a stuck novice!

 

Posts: 92,676
Likes: 24,224
Solutions: 6,260
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook password

So this is BlackBerryID. Not the security password.

 

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password


Good luck.


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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook password


Clark101 wrote:

Help please!

...

The Playbook is operating as normal but every few moments asks for a sign in with password... 


I must admit I have never seen that happening. 

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