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Contributor
sinpachi
Posts: 16
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: Ryan johnson
Accepted Solution

Playbook severely glitching out

resently my playbook has been glitching out and now i cant open my notes for english

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JSanders
Posts: 84,479
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook severely glitching out

Notes? What notes is this?




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Contributor
sinpachi
Posts: 16
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: Ryan johnson

Re: Playbook severely glitching out

Docs to 

Go

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JSanders
Posts: 84,479
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook severely glitching out

OK.

 

Have you restarted your Playbook? Touch the upper right battery icon > restart > and after the restart try DocsToGo again?




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Contributor
sinpachi
Posts: 16
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: Ryan johnson

Re: Playbook severely glitching out

Yes

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JSanders
Posts: 84,479
Likes: 22,914
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook severely glitching out

Ok. So without my trying to guess any further, when you touch the DocumentsToGO icon, what happens?

And, likewise, if you use the file manager to navigtate to the document in question, and open from the document, what happens?




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Contributor
sinpachi
Posts: 16
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: Ryan johnson

Re: Playbook severely glitching out

I tried on both and they refused to open the notes for my English class

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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook severely glitching out

I still would like clarification.

 

"Refused to open" meaning you got a message that said "refused to open".

 

Or what error message? What happens?




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Contributor
sinpachi
Posts: 16
Registered: ‎06-05-2012
My Device: Playbook
My Carrier: Ryan johnson

Re: Playbook severely glitching out

Nothing happens when I tap on a file in docs to go or file manager

 

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Super Contributor
TexTucker
Posts: 349
Registered: ‎01-02-2013
My Device: pb
My Carrier: none

Re: Playbook severely glitching out

[ Edited ]

It was recently reported on this forum that if you use File Manager to open the document and then use Docs to go to read it, they get into a deadly embrace and both are locked out. Needs a reboot.  I tried it. It's true.

 

Do not on any account ever ever use the Playbook File Manager.

That may seem a bold statement, but it is totally useless for any function whatsoever. If you need to use a file manager, download a proper one, like AIR Browser or Files and Folders.

 

Even so, best open Docs to Go and browse files from in there.

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