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BlackBerry® PlayBook™

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New Member
c_sea
Posts: 2
Registered: ‎03-12-2013
My Device: Playbook
My Carrier: Rogers

Playbook stuck at "Blackberry playbook"

My playbook does not start up. It stucks on "Blacberry Playbook" and the back ground color is changing.

 

Anybody has any idea?

Thanks

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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook stuck at "Blackberry playbook"

Hold down power button for 15 seconds til it goes off, then press piwer button once to restsrt.

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New Member
c_sea
Posts: 2
Registered: ‎03-12-2013
My Device: Playbook
My Carrier: Rogers

Re: Playbook stuck at "Blackberry playbook"

[ Edited ]

I have tried this many times, but the problem remains the same. Appreciated if there is any suggestion.

I also tried to hard reset by hold power button and volumn + button , the playbook resets and after reset,  the problem is same.

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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook stuck at "Blackberry playbook"

Only the Power buton is required. All that Volume + -  button stuff went out with OS 1.x

 

Assuming that your unit is charging OK, i.e. you get a steady green light at the end of charging, you might consider a debrick.

 

NB - You will lose all your data and without being able to boot up you cannot back it up, so it's a big decision.

 

If you decide to go ahead do the following:

 

DEBRICK:

Make sure you know your Blackberry ID and password

Turn Playbook right off (i.e. Shut Down til black)

Download latest Blackberry Desktop Software to your PC or Mac and start it up

The next bit happens very quickly.

Connect the Playbook by USB cable.

If the red light starts to glow or playbook starts up, press the Off button til it goes off.

Because Playbook is off you will get an error message basically saying Retry or Update  (on Mac it  may say Repair rather than Update)

Quickly select the Update (or Repair) option

The Playbook will start to get a new OS that will take al least an hour to download via the PC

Follow the registration process using your current Blackberry ID

 

Add back your email accounts etc.

Reinstall your apps from App World, My World. 

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Contributor
smcenroe
Posts: 26
Registered: ‎10-10-2012
My Device: Playbook
My Carrier: None

Re: Playbook stuck at "Blackberry playbook"

My playbook does not start up. It stucks on "Blacberry Playbook" and the back ground color is changing.

How long have you waited...this is normal boot up process.
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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook stuck at "Blackberry playbook"

[ Edited ]

smcenroe wrote:
My playbook does not start up. It stucks on "Blacberry Playbook" and the back ground color is changing.

How long have you waited...this is normal boot up process.

 

 

OK, only try the debrick if it is still stuck after ten minutes, as the norm is about four minutes on the boot up screen.

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New Contributor
molldee
Posts: 2
Registered: ‎03-16-2013
My Device: PlayBook RD121WW
My Carrier: Rogers

Playbook stuck at "Blackberry playbook" and no USB anymore

[ Edited ]

mine is stuck on playbook and bubbles too at start up and I can not connect to PC anymore my connection is broken. So I bought a quick charger and it is charged for sure. Red light comes on then turns to blinking green then steady green after the night of charging. Have tried the power + volumes and nothing. Any other suggestions?

would a micro usb work to debrick?

 

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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Playbook stuck at "Blackberry playbook" and no USB anymore

The only way to debrick is by USB connection to PC, using the standard cable.

 

If your USB socket is damaged and the Playboiok is bricked in some way, there's no way to debrick it. it need to go back to Blackberry approved repair shop.

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Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860
My Carrier: Cogeco

Re: Playbook stuck at "Blackberry playbook" and no USB anymore

If it is stuck on the colored balls page, it may be searching for a Wifi signal. Try doing a reboot on your router. Unplug it for a minute and then reconnect. After it starts, do a reboot on your Playbook. This may be the problem.
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New Contributor
molldee
Posts: 2
Registered: ‎03-16-2013
My Device: PlayBook RD121WW
My Carrier: Rogers

Re: Playbook stuck at "Blackberry playbook"

Well tried everything, except a repair on socket, still doesn't boot, sorry folks but this playbook may be headed to the big round file in the sky!
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