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BlackBerry® PlayBook™

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New Contributor
blues145j
Posts: 3
Registered: ‎02-01-2013
My Device: BlackBerry Playbook

Playbook text message notification icon will NOT go away!!

I have a text message notification icon that will not go away on my playbook using blackberry bridge. I have deleted all sms text conversations from the main in box on my Bold 9330and saved text messages folder. I have also restarted both my playbook and my 9330 bold several times but to no avail, the text icon with the red star will not go away. Has anyone else had this problem? If so was it corrected and how was it corrected?

 

j-

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Playbook text message notification icon will NOT go away!!

Hey Blues145j,

Welcome to the BlackBerry® Support Community Forums.

 

I have tested here and was unable to reproduce this issue, I would suggest to try deleting and reinstalling the BlackBerry Bridge application for the BlackBerry smartphone and test again.

 

Let me know if this helps.

Cheers!

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
blues145j
Posts: 3
Registered: ‎02-01-2013
My Device: BlackBerry Playbook

Re: Playbook text message notification icon will NOT go away!!

I have ever already tried that and have also tried hard restart of the playbook.

 

j-

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Playbook text message notification icon will NOT go away!!

Hey,

 

If you have tried this and the notification keeps reappearing on the BlackBerry PlayBook when Bridged I  would suggest contacting our BlackBerry PlayBook support team for further investigation into this matter: 

http://us.blackberry.com/legal/blackberry-playbook-complimentary-support-plan-terms-and-conditions.h...


Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
blues145j
Posts: 3
Registered: ‎02-01-2013
My Device: BlackBerry Playbook

Re: Playbook text message notification icon will NOT go away!!

I had contacted support and have tried all that was suggested, none of the suggestions worked.

 

But, I dropped my phone and the battery pin connector broke out so the phone is toast. Thanks to assurion phone insurance a new 9930 will be here tomorrow and possibly the problem will go with the old phone.....??

 

j-