05-25-2012 12:13 PM
My Playbook went dead last week. Put it on the wall charger for many hours and the thing will not boot. Now, all I get when I plug it in to the wall charger, or computer USB cable is the LED lights up red for about 10 seconds, then nothing.
I can't find this behavior listed anywhere on any site, and of course my complimentary BB support has expired. Help me out before I bring this brick back to the store.
05-25-2012 12:26 PM
I have the same problem for a week already with no resolution in sight.
One question I have for you. Can you really bring it back to the store ?
I want to do that too but do not know if it is possible
05-25-2012 01:08 PM
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05-25-2012 05:02 PM
Actually, the web page you need is here: http://us.blackberry.com/support/playbook-support/
I called, and apparently, the 90 commplentary support starts when you register your PlayBook, because I was able to get a support ticket from the friendly voice on the other end.
Also, I gathered that Blackberry would handle any warranty returns themselves (though you'd probably need a proof of purchase/reciept).
I had to run to a meeting, so I'll have to call back. Problem not solved yet, but progress.
05-29-2012 03:14 PM
Update: RIM sending me an RMA replacment unit. Process was fairly painless and they didn't ask too many questions.
So, I suppose if you see the red LED light for 10 seconds and then go out, probably means you have a Dead Berry.