Hi, I returned mine to Best Buy and the new one I have is charging. I have not let it completely drain yet.
My first one was completely 'dead', no lights would come on at all;
- I tried holding down the power button + volume buttons for a hard restart but nothing happened
- I was charging with the charger connected directly to the wall (i.e. not through an extension cord)
- I went to Best Buy and tried their rapid charger
Nothing worked so finally exchanged it for a new one.
Hope you can get it to work.
