BlackBerry® PlayBook™

[sethadam]

I did my OTA upgrade this morning, and it downloaded and appeared to apply successfully.  I hit the "restart" button and the playbook has been stuck at the shiny lights splash screen since.  

I've even done a hard reset - still stuck.  I can't get it to boot up.  Upgrade FAIL.  

Anyone know how I should begin troubleshooting this?  This is my one and only Blackberry device (not encouraging). 

If I haven't backed up in a few days (I know, I know...), can I redownload recently purcahsed apps? How can I even find them? Will they show in App World if they aren't installed?

Thanks in advance,

A 

[Llaaa3]

When mine rebooted this morning it was on the load up page for a very long time before it actually came up, just had to wait it out and now all is fine.

[knottyrope]

Mine took over 15 min to reboot.

[sethadam]

Well, given that mine has been sitting on the splash for over 45 minutes, I don't see this as the problem.

[sethadam]

I just did a device repair from the desktop software: same thing.  Stuck at the splash screen.  

Can I factory reset this thing? Am I honestly stuck with a $300 brick?

[Sparrowhawk]

Saw your post on OSNews and hoped you might have had an answer from RIM by now.
Mine is stuck on "Installing Software at around 45%. been there for over an hour. Pretty unimpressive.

[Sparrowhawk]

For the sake of any RIM engineer who might read this, it appears that both sethadam's PlayBook and mine are 64GB models running OS 1.0.8. Maybe this info is pertinent.

[sethadam]

Well, they certainly don't read or respond on Twitter, so here's hoping my Playbook is not my last Blackberry device. 

[mdonahuerib]

I have a similar issue. My update worked fine ... reboot seemed to take a looooong time, but the device booted into 2.0. I set up my e-mail accounts, played around with various applications, etc. Finally I rebooted as I was having some weird issues with my Google account. And now I can't get past the splash screen.

One interesting thing ... I think the OS has pretty much booted completely. I can activate the remote control from my BlackBerry phone, and the mouse pointer appears. I can move it, and at the edges of the screen I get the icons for the various gestures. Which in fact don't work as the home screen fails to load.

OS 2.0 did look really nice for the couple of hours I had it ...

[Sparrowhawk]

I managed to get mine working by downloading straight onto the PlayBook rather than via the Mac dekstop software.

I won't try a hard reboot though for now, in case I get a similar issue to yours!