02-21-2012 08:08 AM
I did my OTA upgrade this morning, and it downloaded and appeared to apply successfully. I hit the "restart" button and the playbook has been stuck at the shiny lights splash screen since.
I've even done a hard reset - still stuck. I can't get it to boot up. Upgrade FAIL.
Anyone know how I should begin troubleshooting this? This is my one and only Blackberry device (not encouraging).
If I haven't backed up in a few days (I know, I know...), can I redownload recently purcahsed apps? How can I even find them? Will they show in App World if they aren't installed?
Thanks in advance,
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
02-21-2012 08:21 AM
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
02-21-2012 09:49 AM
I just did a device repair from the desktop software: same thing. Stuck at the splash screen.
Can I factory reset this thing? Am I honestly stuck with a $300 brick?
02-21-2012 10:06 AM - edited 02-21-2012 10:07 AM
Saw your post on OSNews and hoped you might have had an answer from RIM by now.
Mine is stuck on "Installing Software at around 45%. been there for over an hour. Pretty unimpressive.
02-21-2012 10:29 AM - edited 02-21-2012 10:30 AM
For the sake of any RIM engineer who might read this, it appears that both sethadam's PlayBook and mine are 64GB models running OS 1.0.8. Maybe this info is pertinent.
02-21-2012 02:49 PM
02-21-2012 03:36 PM
I managed to get mine working by downloading straight onto the PlayBook rather than via the Mac dekstop software.
I won't try a hard reboot though for now, in case I get a similar issue to yours!