Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Gambrinus2005
Posts: 6
Registered: ‎04-29-2011
My Device: Playbook

Playbook won't connect to Blackberry Desktop

I've tried 2 different playbooks with 2 different computers, 2 different cables but will not connect to Blackberry Desktop Software.

Keeps coming back with "Unknown Device" and "Blackberry Desktop Software cannot communicate with the connected device" .   No problem connecting my Blackberry 9700.

Updated all software releases. One computer running 64 Bit Windows 7, other running 32 bit Windows Vista.

Nothing works. Can connect to Playbook via Network Manager and no problem transfering files. Why won't Desktop Software work?

Contributor
TFcuse
Posts: 21
Registered: ‎04-28-2011
My Device: Blackberry PlayBook

Re: Playbook won't connect to Blackberry Desktop

Are you running Desktop Manager 6.0.2 or better?

New Contributor
Gambrinus2005
Posts: 6
Registered: ‎04-29-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

yes, running the latest that came out on April 25th.
New Contributor
Danno100
Posts: 5
Registered: ‎04-29-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

[ Edited ]

Almost same here.  New 64 GB model.  Wireless Ok. Thethered to BB OK.

 

 Plug in USB cable and Playbook says it is connected to computer.  Desktop manager runs automatically. Desktop manager says it can not communicate with connected device.  Tried on laptop and desktop, both Win 7, 32 bit.  No go.

 

Playbook has latest firmware, and Desktop manager is 6.0.2. 

 

Very frustrating, can't move any content. 

Contributor
TFcuse
Posts: 21
Registered: ‎04-28-2011
My Device: Blackberry PlayBook

Re: Playbook won't connect to Blackberry Desktop

Disconnect PlayBook from computer.

 

Close Desktop Manager

 

Bring up settings on PlayBook, under the Storage & Sharing menu, turn off WiFi Sharing.

 

Reconnect & retry

New Contributor
Gambrinus2005
Posts: 6
Registered: ‎04-29-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

No, didn't work.
WIFI sharing was never on.
Tried it both ways and still won't connect.
Contributor
arosenbe
Posts: 15
Registered: ‎04-20-2011
My Device: 9000

Re: Playbook won't connect to Blackberry Desktop

A new version of the Desktop software with Playbook support came out today.
New Contributor
Gambrinus2005
Posts: 6
Registered: ‎04-29-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

Latest version I found on web is 6.0.2.44 (Bundle45)

Still won't connect. to Desktop Software.

New Contributor
JEVANS
Posts: 2
Registered: ‎04-26-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

I've had all these issues, spent about 10 hours on it so far, nearly threw it out the window.  Bridge works fine etc.. but when connected to desktop (latest version), says connceted but when you hit the media tab, it says not connected .

What did work for me was using my MAC - again, the desktop SW says it cannot connect, but my mac can see the  the playbook as a networked drive and i can move some files that way - but its not a long term solution as i dont travel with a mac.

New Member
vjsnazz
Posts: 1
Registered: ‎04-30-2011
My Device: Blackberry Torch

Re: Playbook won't connect to Blackberry Desktop

got the same problem. downloaded the new desktop manager update and still a no go