08-30-2011 08:04 PM
Ok, here is the solution to my problems syncing BB PlayBook and solved after a few support calls from RIM.
I am using Windows 7 Home Premium and "Client for Microsoft Network" was missing in the Properties under Control Panel, Network and Sharing Center, Local Area Connections. If yours is missing as well, click Install and it will pop up.
PS. BB support were excellent help and tenacious in finding the problem.
09-30-2011 10:06 PM
I have the same problem I called support and i was told to press the upgrade option on the desktop and wait about 1 hour!!! when software updates it should work
I hope can help
09-30-2011 10:42 PM
Ok i am running XP at work and I was able to connect to the desktop manager after running an update also able to access PB in explorer view for file sharing... Home computer another issue - running Vista - after unistalling desktop manager and reinstalling still same issue PB not able to connect. Turned off WiFi as suggested in many posts above and then prompted for PB password and synced right away and I can now access through explorer view. A bit of a pain but it works..
hope this helps
10-01-2011 02:13 PM
laptop with vista. re-installed bb desktop, turned off wifi, and playbook STILL will not sync media but WILL back up.
i love new toys...but this REALLY shouldn't be this hard.
10-02-2011 02:23 PM
Got the same problem like you, tried all remedies posted here and other forums running windows7 ultimate.
Picked up the playbook last Tuesday and spent more time trying to sync than using the PB.
Got a 14 day window to return for refund and probably will go that route.
From reading forums it's been a long standing issue, you would think they should of figured out a fix bye now.
Guess support for the PB isn't all it's cracked up to be.
10-03-2011 10:06 AM - edited 10-03-2011 10:07 AM
Update. decided to install Windows 8 Developer Preview on my netbook for fun.
Installed the blackberry desktop software and everything showed up first shot.
Can backup, sycn music,pics and video even shows up as a drive now.
Only thing I had to do was shut the wifi off.
Now got the new toy to play with and windows 8 to test also.
10-03-2011 05:39 PM
I had this problem when I picked up my PB. Spent several hours trying to figure it out. Finally got a solution. Try turning off the wifi and the bluetooth before plugging in the USB cable. Works for me every time.
12-18-2011 11:02 PM
01-26-2012 10:54 PM
Thank you all, having been puzzled by the same problem and reading this thread I turned off the wifi on the Playbook - snyc'd a beauty!
So try just turning off wifi and reconnecting.
I hope this helps.