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BlackBerry® PlayBook™

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Contributor
hengike
Posts: 47
Registered: ‎08-26-2011
My Device: dsa

Re: Playbook won't connect to Blackberry Desktop

that works for me^^ thanks
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Contributor
robertach
Posts: 36
Registered: ‎04-19-2011
My Device: Torch 9800

Re: Playbook won't connect to Blackberry Desktop

Hi again,

 

Ok, here is the solution to my problems syncing BB PlayBook and solved after a few support calls from RIM.

 

I am using Windows 7 Home Premium and "Client for Microsoft Network" was missing in the Properties under Control Panel, Network and Sharing Center, Local Area Connections. If yours is missing as well, click Install and it will pop up.

 

Good luck,

Bob

PS. BB support were excellent help and tenacious in finding the problem.

 

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New Contributor
cellena61
Posts: 4
Registered: ‎01-15-2011
My Device: bold 9780

Re: Playbook won't connect to Blackberry Desktop

Hi 

I have the same problem I called support and i was told to press the upgrade option on the desktop and wait about 1 hour!!! when software updates it should work

I hope can help

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New Contributor
jaymck
Posts: 3
Registered: ‎09-30-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

Ok i am running XP at work and I was able to connect to the desktop manager after running an update also able to access PB in explorer view for file sharing... Home computer another issue - running Vista - after unistalling desktop manager and reinstalling still same issue PB not able to connect.  Turned off WiFi as suggested in many posts above and then prompted for PB password and synced right away and I can now access through explorer view.  A bit of a pain but it works..

 

hope this helps

 

regards

 

 

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New Contributor
Kimmah
Posts: 3
Registered: ‎09-25-2011
My Device: Bold 9700 and Playbook

Re: Playbook won't connect to Blackberry Desktop

laptop with vista.  re-installed bb desktop, turned off wifi, and playbook STILL will not sync media but WILL back up.

 

i love new toys...but this REALLY shouldn't be this hard.  

Kim

"get up, go out, and find it. Don't expect what you want to come to you"
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New Contributor
balding1
Posts: 2
Registered: ‎10-02-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

Got the same problem like you, tried all remedies posted here and other forums running windows7 ultimate.

Picked up the playbook last Tuesday and spent more time trying to sync than using the PB.

Got a 14 day window to return for refund and probably will go that route.

From reading forums it's been a long standing issue, you would think they should of figured out a fix bye now.

Guess support for the PB isn't all it's cracked up to be.

 

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New Contributor
balding1
Posts: 2
Registered: ‎10-02-2011
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

[ Edited ]

Update. decided to install  Windows 8 Developer Preview on my netbook for fun.

Installed the blackberry desktop software and everything showed up first shot.

Can backup, sycn music,pics and video even shows up as a drive now.

Only thing I had to do was shut the wifi off.

Now got the new toy to play with and windows 8 to test also.

 

 

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Contributor
jefftam
Posts: 10
Registered: ‎05-01-2011
My Device: playbook

Re: Playbook won't connect to Blackberry Desktop

I had this problem when I picked up my PB.  Spent several hours trying to figure it out.  Finally got a solution.  Try turning off the wifi and the bluetooth before plugging in the USB cable.  Works for me every time.

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New Member
debe
Posts: 1
Registered: ‎12-18-2011
My Device: playbook

Re: Playbook won't connect to Blackberry Desktop

you got that right. spent 40 minutes waiting for BB India (yes Im in the usa) to pickup the *%***%*** phone. Then got insulted by him with "did you turn on you turn compuuter?" Even worse was the fact the he said he never heard of the Desktop not recognizing the playbook on windows 7 or Mac. Give me a break. I feel like getting rid off our three BB and the playbook. No wonder these guys are in trouble.
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New Member
Mark-Porter
Posts: 1
Registered: ‎01-26-2012
My Device: Playbook

Re: Playbook won't connect to Blackberry Desktop

Thank you all, having been puzzled by the same problem and reading this thread I turned off the wifi on the Playbook - snyc'd a beauty!

 

So try just turning off wifi and reconnecting. 

 

I hope this helps.

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