03-30-2012 07:18 AM
Trying to figure out why my playbook wont stay connected to my wifi network at home. I have had trouble with this since i bought it, have had a couple of long calls with support team. Every other laptop, Ipad, xbox, etc.. connects to my network and stays connected with no problem. I have a wireless signal no problem there. I can even connect to a website the first time i try. But if i try to go to another website it gets stuck and says couldnt resolve host name. If i turn off wifi on the playbook and then turn it back on i can go to a website again but as soon as i try to click a link or go to another site it locks up again and gives me the couldnt resolve host name error. During the last troubleshooting with the network team i removed the security from my home network. That worked but i cant leave it like that. Really hoping somebody knows what to do. Very Frustrated. I see lots of post out there with the same issue but havent seen an answer that works yet. I wish RIM would address this...I really want my PB to work. Right now its an expensive paper weight.
03-30-2012 09:01 AM
Have you read this Knowledge Base article and followed the tips?
Article ID: KB26096 Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook
Article ID: KB27735 The BlackBerry PlayBook is unable to connect to a saved WiFi network
03-30-2012 09:03 AM
I also find that the PB drops my home WiFi connection, but in my case it seems to be dependent on time of the day. In the afternoon or early evening it is impossible to download, for example, a large software update, but at 6:00 or 7:00 am it goes without a hitch. At the same time the BP is dropping its connection, my other devices such, as notebook computer, remain rock solid. It is as though the PB does not get a secure "grip" on the WiFi signal. My use of the PB is strictly recreational so I can work around this, but it is an odd behaviour.
03-30-2012 03:25 PM - edited 03-30-2012 03:26 PM
I am experiencing an identical issue with both of our Blackberry Playbooks. It began when I switched my old SMC DOCSIS 3.0 gateway(modem with built-in router) with a new Cisco DPC3825(Also DOCSIS 3.0 and Wireless N). My ISP assures me it is not from their end and we have tried troubleshooting. I have also been noticing it to happen with my Blackberry Curve sometimes but every other device in my household functions exceptionally well. It seems that just the Blackberry devices are having these problems and my ISP has been suggesting some sort of interference.
03-30-2012 06:17 PM
My desk is less than 3 metres from the router, so it is not about distance. Also, this does not explain why other devices do not behave this way. There are many times, most in fact, when the PB's WiFi connection is steady and rock solid, so it is not a chronic thing. I have a friend with a PB who is having similar experiences.
03-30-2012 07:28 PM
03-30-2012 08:30 PM