02-26-2012 07:18 PM
I've installed Print to go on my PC twice. When I try to print either a PDF or a Word document I always get the same error message:
Driver version 188.8.131.52 (error code 407)
Can someone help me with this
02-27-2012 09:45 AM
Some have reported that the AVG antivirus software is interfering somehow, and if you temporarily disable it then PrintToGo will work. I don't have AVG, and I even tried totally uninstalling my software (Microsoft Security Essentials), turning off the firewall, reinstalling the PrintToGo driver, rebooting the PC and the PB, and I even did a total security wipe on the PB.
Notta. I figure there's something in my router settings that's stopping it. Perhaps I'll do a factory reset of my router and see if that works. I'll post the results..
02-27-2012 09:57 AM
I have tried from both my corporate network and from a home-based ADSL connection - same (lack of) result
No common theme with the VA products, firewalls or routers
03-12-2012 06:37 PM
I have the same error from one of my user's machines. It is not the network as I can use my Win 7 laptop print to go and print to her tablet with her Blackberry ID but get the error message when using her Windows XP laptop. I have re-installed the application at least once and still the error. Will try to disable other running applications / virus scan next?!?
Still noupdate from Blackberry about this issue?
06-01-2012 10:06 AM
I have both Windows Vista and Windows 7 Professional computers and neither will accept print to go.
Have logged with help desk - and just told reinstall the software. Done that in both computers - no joy.
Get to the Sending Screen then Connection to Playbook tablet failed. Definitely connected to internet on the same Network - Vodaphone pocketwifi. Just sooooooo frustrating!!
06-01-2012 07:09 PM
06-25-2013 12:28 PM
I am using BB ZZ10, and my laptop has Kaspersky Anti Virus installed in Windows 7, as mentioned in the forum, i have stopped my AV, and installed the PrintToGo and still it is not working.
I get a small window asking for my blackberry ID and Password, once i enter it correctly it give a error message, stating that cannot connect to internet or DNS not found when all other browser pages are able to connect.
if i enter wrong password it shows password wrong and then asks for correct password, only if i give correct password it shows the error message which is a typical Internet explorer error message.