Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Member
kewlpiyush
Posts: 1
Registered: ‎08-24-2012
My Device: Blackberry Playbook

Problem regarding BB Playbook

Dear Team,

 

I'm using BB Playbook synced with my BB 9900 along with desktop software. I'm facing issue when i connect my Playbook with desktop software, it detects the playbook, do the backup but when i would like to sync my music or video from my computer to playbook it flashes a message, A problem occured while attempting to connect your blackberry device.

 

I have reinstalled the desktop software 2 twice but facing the same issue. Can you please guide how to fix this issue.

 

Regards,

 

Piyush

Please use plain text.
Developer
moniko17
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900

Re: Problem regarding BB Playbook

I think you must check your connection cable, because if your cable cannot connect properly the device cannot copy the file that you want

 

 

Please use plain text.
JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem regarding BB Playbook


kewlpiyush wrote:

Dear Team,

 

I'm using BB Playbook synced with my BB 9900 along with desktop software. I'm facing issue when i connect my Playbook with desktop software, it detects the playbook, do the backup but when i would like to sync my music or video from my computer to playbook it flashes a message, A problem occured while attempting to connect your blackberry device.

 


Make sure you are using a main rear PC USB port, not a hub or front PC port, and see if that makes a difference.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.