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Contributor
Posts: 28
Registered: ‎12-26-2012
My Device: Tablet

Problem using bluetooth to connect playbook and Blackberry Bold

When my phone and my tablet were connected via bluetooth, I used to be able to access the internet.  This no longer appears to be the case. I have removed both devices under "paired devices" and reconnected them. They initially seem to find each other without any problem, but then as soon as they are paired the connection is lost. I have rebooted both devices and still no resolution. Please help?

Guru I
Posts: 18,351
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917

Re: Problem using bluetooth to connect playbook and Blackberry Bold

What kind of BlackBerry device are you using?
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Contributor
Posts: 28
Registered: ‎12-26-2012
My Device: Tablet

Re: Problem using bluetooth to connect playbook and Blackberry Bold

I am using a Blackberry Bold and a Playbook

Contributor
Posts: 28
Registered: ‎12-26-2012
My Device: Tablet

Re: Problem using bluetooth to connect playbook and Blackberry Bold

Sorry .... I have a Blackberry Bold 9700

Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem using bluetooth to connect playbook and Blackberry Bold

do you have the latest version of Bridge instaleld on your phone?

 

http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Get-BlackBerry-Bridge-for-your-BlackBerry...

 




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Contributor
Posts: 28
Registered: ‎12-26-2012
My Device: Tablet

Re: Problem using bluetooth to connect playbook and Blackberry Bold

When I go into "My World" it does not show any upgrade required.  I am running version v.2.1.0.32

Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem using bluetooth to connect playbook and Blackberry Bold

remove pairings on both and reboot playbook and pull battery on phone while it is on

 

once both are booted up, go to bridge setup on playbook and scan in the QR code on screen with your Bold

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 28
Registered: ‎12-26-2012
My Device: Tablet

Re: Problem using bluetooth to connect playbook and Blackberry Bold

I removed pairings as you suggested and rebooted playbook and phone. When I enabled bluetooth and went to add new device from my phone it says "no new devices found; ensure the device you are searching for is in pairing mode.". The playbook can find my phone but my phone cannot find the playbook. There is no option to "scan" only search or listen. 

Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem using bluetooth to connect playbook and Blackberry Bold

open settings on playbook and goto bridge, then scan the QR code with Bold.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 28
Registered: ‎12-26-2012
My Device: Tablet

Re: Problem using bluetooth to connect playbook and Blackberry Bold

Sorry but how do I scan a QR code?