06-04-2012 05:07 AM
we oprate a small BB-server (newest version) with 10 BB and 5 Playbooks.
Everything works fine except the problem, that the Playbooks do not open pptx files with docstogo.
While trying to do so, the docstogo opnes but than an error message appears
This file cannot be opend ( 121044996)
Our very frustating problem is that no one of our partners seems to be responsible to help us.
Our Provider Telekom told us, that Playbooks are only supported by RIM. RIM support told us that this not there problem and we are not able to get in contact with docstogo becasue the installed version on the PB is only supported by RIM.
A direct solution would be great, but we would also be happy if someone can tell us, who is able and willing to help us to solve that problem.
BTW: It seems to be a very rare problem. We found only two or three entris in the net butin another forum someone could replicate the problem withut beeing in a BES surrounding.
It would be realy great if we might get help in the offical RIM forums.
THX in advance
06-04-2012 08:26 AM
06-04-2012 07:30 PM
06-05-2012 12:30 PM
Thx for the answers.
Did i understand you right, that there are different versions of Office 2010 around and that might be the problem?
Strange. But whar can we do than?
The trick with using other aps did not work.
Has someone an idea whom we can ask regarding the error message? May be that will be helpfull.
06-05-2012 01:15 PM
If you often use power point files from your own copy, you can set Microsoft office up to save files in the older format. The option is in power point main menu. This is a workarounds for internal use only. Documents from external people is still a problem. I hope this helps you a little bit.