05-19-2012 02:09 PM
After the most recent update (2.01 bundle 358), owner deleted Zinio manually from the tablet. Destop Software reads the playbook as having OS 0.0 bundle 0, while table says it has 2.01 bundle 358. Steps tried:
1. Install update. Result: update failed.
2. Download Zinio from App World, install update. Result: update failed.
3. Restart playbook, install update, update complete, unplug playbook, hit okay, playbook restarted, replug playbook into computer. Result: OS reads as 0.0 bundle 0.
4. Restart playbook, restart computer. Result: OS reads as 0.0 bundle 0.
Side effects: Desktop software doesn't allow anything but OS updates and backups, computer cannot read blackberry device as being plugged in (i.e. cannot see it in Computer folder), as a result cannot transfer files from computer to playbook. System tray on computer recognizes when playbook is plugged in. Desktop software still recognizes device, but reads OS wrong.
05-19-2012 06:16 PM