Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
synchrostorm
Posts: 2
Registered: ‎03-03-2013
My Carrier: Rogers

Restoring in-app purchases

Hi, I updated my PB to OS 2.1.0.1526 today and for some reason it reset everything to factory defaults, losing all my files and settings.  I was able to reinstall my apps, but have lost all of my previous in-app purchases.  Does anyone know how I can get them back?  I refuse to pay for them a second time.  Thanks!

Please use plain text.
Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Carrier: Cogeco

Re: Restoring in-app purchases

You don't have to pay for them again. Go to BlackBerry World. Then select My World. On the left side tap Refresh. When this is complete, Go to the right side of screen. Tap Uninstalled. Select your apps from the list and tap Reinstall.
In the future before you update the OS, do a backup of your files to a computer using Desktop Manager. I have never lost a file when doing a upgrade of the OS.
Please use plain text.
New Contributor
synchrostorm
Posts: 2
Registered: ‎03-03-2013
My Carrier: Rogers

Re: Restoring in-app purchases

Thanks, I already took those steps to recover all my apps.  I was referring to upgrades within the app or game itself.  Those seem to all have been deleted, and I'm wondering if those can be recovered...

Please use plain text.
Forums Veteran I
Lost_at_Sea
Posts: 1,920
Registered: ‎11-28-2011
My Carrier: Cogeco

Re: Restoring in-app purchases

Game saves can be recovered only if you did a backup. However if they are Android Apps you are out of luck.
Please use plain text.