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Visitor
gordduncan
Posts: 1
Registered: ‎10-24-2012
My Device: Playbook

Rogers Email Problem

After download the update to the Playbook OS in Sept my Rogers email account didn't work.  I changed the settings back to what they were pre OS update but I keep getting the  message "Your log in information has changed or is incorrect".  My Rogers email works fine on my other devices.

 

Appreciate any thoughts.

 

Gord

Contributor
willardv
Posts: 26
Registered: ‎03-06-2012
My Device: Playbook 32gb

Re: Rogers Email Problem

Delete the account info and start from scratch.

New Contributor
glassrover
Posts: 2
Registered: ‎06-15-2012
My Device: 9900 & Playbook

Re: Rogers Email Problem

I and other colleagues are having this problem every time when attempting to retrieve Rogers email, even after deleting and recreating the Rogers email account. Is there any other solution?

Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: Rogers Email Problem

Here is the latest response from RIM.
Workaround
Please follow the appropriate steps below to setup Calendar, and or Contacts synchronization for a rogers.com or btinternet.com account:

To add a rogers.com or btinternet.com Calendar account:
On the Home Screen, swipe down from the top bezel.
Click on Accounts.
Click on Add New Account.
Click on Email, Calendar and Contacts.
Click on Advanced Setup.
Scroll down and click on CalDAV.
On the Account Integration screen, the Description field is optional, but can be filled in for clarity.
Enter the full email address in the Username and Email Address fields.
Enter the password in the Password field. Use the Show Password checkbox to ensure it is correct.
In the Server Address field, enter caldav.calendar.yahoo.com.
Sync Interval can be changed with these values : 15 Minutes , 30 Minutes , 1 Hour , 2 Hours , 4 Hours , 24 Hours , or Manual . The default is 15 Minutes.
Click Save to finish.

To add a rogers.com or btinternet.com Address book account:
On the Home Screen, swipe down from the top bezel.
Click on Add New Account.
Click on Email, Calendar and Contacts.
Click on Advanced Setup.
Scroll down and click on CardDAV.
On the Account Integration screen, the Description field is optional, but can be filled in for clarity.
Enter the full email address in the Username and Email Address fields.
Enter the password in the Password field. Use the Show Password checkbox to ensure it is correct.
In the Server Address field, enter carddav.address.yahoo.com.
Sync Interval can be changed with these values : 15 Minutes , 30 Minutes , 1 Hour , 2 Hours , 4 Hours , 24 Hours , or Manual . The default is 15 Minutes.
Click Save to finish.
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Additional Information
The steps contained in this article may be useful in setting up other ISP email accounts that use the yahoo.com service to provide Calendar and Address book functionality.
New Contributor
jeff8478
Posts: 4
Registered: ‎11-21-2012
My Device: BPB

Re: Rogers Email Problem

I've tried this a number of times. It worked for the calendar but not the contacts. Frustrating.
Forums Advisor III
rat-7
Posts: 1,409
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: Rogers Email Problem

If you use the POP3, instead of the crappy web mail that does not work 90% of the time,that is what I use the POP3 and I do not have any problem, but every one that I know if they are using the web nothing works

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
New Contributor
jeff8478
Posts: 4
Registered: ‎11-21-2012
My Device: BPB

Re: Rogers Email Problem

thanks. i'll try pop3 again