06-24-2012 07:02 AM
It was recommended to do a security wipe on our blackberry as we were not showing as online in video chat. We did this and now eveything has gone, the only thing we have on the blackberry is webbrowser.....all apps and software inculding emails and default programs have gone.
06-24-2012 08:03 AM
06-24-2012 11:40 AM
After u update your pb all aplications u buy wil be on the app world on section My World, and u dont have to buy again just click on reintall. If evry desapear go to options, security, wipe device and then update, at this time when i update over wifi and go to pc to copy all my file the sistem tell me dont recognice update so i had to update again over pc.
Hope help u
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
06-25-2012 11:28 AM
ignore backup in my directions to reload teh OS to get you going. Dont foget to use the same BBID to get your apps back once it is reloaded.
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V