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BlackBerry® PlayBook™

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New Member
Wixters
Posts: 1
Registered: ‎06-24-2012
My Device: Blackberry PLaybook

Security Wipe & Loss of software

It was recommended to do a security wipe on our blackberry as we were not showing as online in video chat.  We did this and now eveything has gone, the only thing we have on the blackberry is webbrowser.....all apps and software inculding emails and default programs have gone. 

 

Any suggestions?

 

Wixters

New Member
Gasman61
Posts: 1
Registered: ‎06-24-2012
My Device: Playbook

Re: Security Wipe & Loss of software

Hi, downlaod blackberry manager for your pc or mac. Turn your play book off. Conncet it to your PC or Mac and choose update. Takes about an hour but hey presto everything comes back. I hope this helps. PS - if you have data you wat to keep try backing it up first
Contributor
febegaia
Posts: 16
Registered: ‎02-21-2012
My Device: playbook

Re: Security Wipe & Loss of software

Hi 

 

After u update your pb all aplications u buy wil be on the app world on section My World, and u dont have to buy again just click on reintall. If evry desapear go to options, security, wipe device and then update, at this time when i update over wifi and go to pc to copy all my file the sistem tell me dont recognice update so i had to update again over pc. 

 

Hope help u 

 

Best regards

Guru III
knottyrope
Posts: 30,912
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Security Wipe & Loss of software

ignore backup in my directions to reload teh OS to get you going. Dont foget to use the same BBID to get your apps back once it is reloaded.

 

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




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