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Super Contributor
towngirl_04
Posts: 331
Registered: ‎06-21-2011
My Device: Playbook; z10 & Love it!
Accepted Solution

Stuck screen after security wipe

I had so much trouble logging in here (due to the ID name vs using your email address... I'm not too bright) so I had to change my log in at some point.  & so, the new one was different from what was on my playbook so I was unable to buy apps because that was set up on my new ID.  SO.... I decided to do a security wipe so I could change my id on my tablet. 

 

Going through the security wipe it's redoing settings... one of those settings is entering my blackberry ID.. I did that, & clicked the Sign In button & it's been stuck on that ever since. 

 

How do I get it unstuck? 

 

Thanks!

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Super Contributor
towngirl_04
Posts: 331
Registered: ‎06-21-2011
My Device: Playbook; z10 & Love it!

Re: Stuck screen after security wipe

Well, I opened up the desktop thingie & that seems to have started it going again with d/l'ing updates so never mind!
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Super Contributor
towngirl_04
Posts: 331
Registered: ‎06-21-2011
My Device: Playbook; z10 & Love it!

Re: Stuck screen after security wipe

OK well it downloaded updates & started set up again & when I got to the BB ID part.. it's stuck again so back to my question...



how do I get it unstuck?
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Super Contributor
towngirl_04
Posts: 331
Registered: ‎06-21-2011
My Device: Playbook; z10 & Love it!

Re: Stuck screen after security wipe

Is my id not the same as the sign in for this site?
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Forums Veteran I
jarviser
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Stuck screen after security wipe


towngirl_04 wrote:
Is my id not the same as the sign in for this site?

Not necessarily. Mine isn't. 

_________________________
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Super Contributor
towngirl_04
Posts: 331
Registered: ‎06-21-2011
My Device: Playbook; z10 & Love it!

Re: Stuck screen after security wipe

I had to run through the update procedure a couple of times & finally it worked. Not sure why it got stuck but thankfully it's not broken :smileyvery-happy:
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Super Contributor
towngirl_04
Posts: 331
Registered: ‎06-21-2011
My Device: Playbook; z10 & Love it!

Re: Stuck screen after security wipe

FINALLY, I can buy apps. GHEEH.

Between the app world, the ID & the support forums, there's TOO MANY Log in's. Can hardly figure them all out :/
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