05-06-2012 05:34 PM - edited 05-06-2012 05:36 PM
I have videos taken from my Playbook that I want to download onto my computer, but when I go through the online instructions to doing that, the process ends with an error message saying my device is not compatible with that feature. Is there no way of downloading videos off the Playbook?
05-06-2012 05:45 PM - edited 05-06-2012 05:45 PM
I have no problem just dragging and dropping videos from my PB to my computer. Are the drivers loaded correctly when connecting your PB to the computer?
05-06-2012 06:59 PM
Article ID: KB26068 How to transfer files to and from the BlackBerry PlayBook
05-06-2012 07:32 PM
I've downloaded software from www.blackberry.com for media sync several times and each time it says download was completed successfully, and yet when I try to sync the videos, I get the error message mentioned above. Do I need to do anything else to ensure the proper drivers are installed?
05-07-2012 12:20 AM
You downloaded the Media Sync software...
But did you install it?