11-14-2012 03:48 PM
Please help! For the past week the touch screen on my BB Playbook is not responding. I have try a forced restart a numerous times with no avail. I 'unbricked' the playbook to reset it to the factory settings and the screen is still not working. Is this a common problem? Is there any other solution to fix this? My 90 day warranty is up and I would hate to chalk this to a $500.00 loss. Any information would be helpful!
11-14-2012 05:37 PM
90 days is free phone support. Warranty is typically 1 year depending on your country. If that is up (and as you paid 500 for it I guess it's an early one) it's probably chaeper to buy a new one than a repair.
However if out of warranty, carefully lever the back off and fiddle with the screen connector.
11-15-2012 10:22 AM
Thanks Troy! I took the back off, but not sure what exactly to fiddle with??
You have done the hard part. Check everything that looks like a ribbon cable with a plug in the end. Designs have varied in the past. Check the screen whilst you are doing it. There is a post somewhere on this forum with a picture of the screen connector. If still no luck then it's busted.