BlackBerry® PlayBook™

[jcox]

Text messaging didn't work with the playbook  software update. No icon. Not found.  I found out that it was my phone. I went through the process to fix that. It worked for a day or so. No messages today. Opened the text messaging app to find a notification. Text messaging disabled due to IT policy. I don't even know what that means or who's policy it is. So I rebooted phone and playbook. I texted myself from another device. Phone got the text. PlayBook got the splash on the text message icon. Opened text messaging to get the "not found " page. Why is it this way? 

[John_Clark]

Is your BB device a corporate device? If not, where did you get the device?

[jcox]

The phone is a Bold 9650. I use Sprint. It is a personal phone. I think after I did the software update I didn't "wipe" the data properly 

[Terp23]

I'm having the exact same issue.  BB Bridge to Text Messages worked at first, then received an error regarding a policy prohibiting that option, and now I get a blank white page that says, "Not found".  We recently upgraded our MS Exchange server from 2003 to 2010.  We also replaced our BES 4.1 server with a BESX 5 server.  My PlayBook is not governed by the BESX server, but my BB Bold 9650 is. So far, no luck finding an answer as to why this is occurring or a resolution.

[rat-7]

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Terp23 wrote:

I'm having the exact same issue.  BB Bridge to Text Messages worked at first, then received an error regarding a policy prohibiting that option, and now I get a blank white page that says, "Not found".  We recently upgraded our MS Exchange server from 2003 to 2010.  We also replaced our BES 4.1 server with a BESX 5 server.  My PlayBook is not governed by the BESX server, but my BB Bold 9650 is. So far, no luck finding an answer as to why this is occurring or a resolution.

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You will have to talk with you IT department, it is a policy on the BES that was not set properly to let you use the texting mode on the bridge

[Terp23]

Thanks for the quick reply, Rat-7. Unfortunately, I'm the BES admin at our organization (small non-profit). We have one policy and it simply enforces password and timeout requirements. If you know of a specific BES policy that needs to be verified for SMS over bridge, I can log in and look. But I combed over most of the settings yesterday and nothing jumped out at me.

[rat-7]

I do not use BES myself, but try with Knotty Ropes, if I am not mistaking he is a BES administrator, he might just know which setting might do it

[osanders]

Has anyone figured out what may be causing this error? Every once in awhile I have the same problem when trying to open text messages bridged to my phone. I have a Bold 9930 and playbook with Sprint service, also this is my personal use not apart of a business network. Today this issue happened again so I am here researching it.

[markboodie]

i just rebooted the playbook and it came back on