BlackBerry® PlayBook™

[ychelly]

I can hear the sounds when I am using my headset... When I adjust the volume of my playbook from the button on top headphone volume appears... May I ask how to fix this? I want to back it to normql

[JSanders Resident Expert]

Do a Restart on your Playbook > touch the battery icon and ReStart.

If that doesn't fix it, I'd suggest next to perform a debrick procedure on the PlayBook.

If you think it is truly a hardware issue, call your PlayBook support number.

[ychelly]

Thank you for your reply

I am sorry i don't know the debrick procedure... Can you teach me how to do it?

Thanks

[JSanders Resident Expert · Accepted solution]

You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.

[ychelly]

Thank you.. I. will try it...

[JSanders Resident Expert]

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ychelly wrote:
Thank you.. I. will try it...

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please post back here with your results.

If the debrick doesn't work, you will need to call your Playbook support number.

[ychelly]

Sad to say it did not work... .  

.   Huhuhu

[JSanders Resident Expert]

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JSanders wrote:

If the debrick doesn't work, you will need to call your Playbook support number.

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Good luck.

[_ajayy]

had this problem and following those instructions worked! thanks