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New Contributor
ychelly
Posts: 5
Registered: ‎08-17-2012
My Device: BlackBerry Playbook
Accepted Solution

The speaker of my playbook is not working

I can hear the sounds when I am using my headset... When I adjust the volume of my playbook from the button on top headphone volume appears... May I ask how to fix this? I want to back it to normql :smileysad:

 

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The speaker of my playbook is not working

Do a Restart on your Playbook > touch the battery icon and ReStart.

If that doesn't fix it, I'd suggest next to perform a debrick procedure on the PlayBook.

 

If you think it is truly a hardware issue, call your PlayBook support number.




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New Contributor
ychelly
Posts: 5
Registered: ‎08-17-2012
My Device: BlackBerry Playbook

Re: The speaker of my playbook is not working

Thank you for your reply

 

I am sorry i don't know the debrick procedure... Can you teach me how to do it?

 

Thanks

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The speaker of my playbook is not working


You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
ychelly
Posts: 5
Registered: ‎08-17-2012
My Device: BlackBerry Playbook

Re: The speaker of my playbook is not working

Thank you.. I. will try it...
JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The speaker of my playbook is not working


ychelly wrote:
Thank you.. I. will try it...

please post back here with your results.

 

If the debrick doesn't work, you will need to call your Playbook support number.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
ychelly
Posts: 5
Registered: ‎08-17-2012
My Device: BlackBerry Playbook

Re: The speaker of my playbook is not working

Sad to say it did not work... :Helpsmilie:.  

 

:smileysad:.   Huhuhu

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The speaker of my playbook is not working


JSanders wrote:

 

If the debrick doesn't work, you will need to call your Playbook support number.


Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
_ajayy
Posts: 1
Registered: ‎10-17-2012
My Device: torch 9810

Re: The speaker of my playbook is not working

had this problem and following those instructions worked! thanks :smileyhappy: