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BlackBerry® PlayBook™

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korenv
Posts: 1
Registered: ‎02-02-2013
My Device: Playbook

Trouble deleting emails

Hi,

 

I have about 200 emails that I cannot delete.  When I try to it says it's "syncing" and whatever I have selected to delete just stays there...unless I do each and every one individually.  I don't really want to delete my whole account because I can't get rid of my emails.  What should I do?

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Trouble deleting emails

Hey Koreny,

Welcome to the BlackBerry® Support Community Forums.


You may have an issue with your Messages database, try clearing the Messages database and test with new messages. The following article provides information how to clear the database (Please note that clearing the messages database deletes all messages from the BlackBerry smartphone)


How to clear the user content databases from the BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/KB10167

 

Let me know if you have any questions.

Thanks.

-HB

 

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