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Contributor
crochetsister
Posts: 17
Registered: ‎04-09-2012
My Device: BlackBerry Z10
Accepted Solution

Trying to open Email app; gives error (30000)

I have been enjoying the latest update (2.1.0.1032) very much since the .668 update made the email app impossible to read messages.

 

But, starting today (10-11-2012), I am not able to open my email message native app on the PlayBook.   It has been running very well since the 2.1.0.1032 update, but today, it will not open at all.  

 

I have restarted the playbook several times, but it is not working.   Here is the error message I get when I try to open my Messages/Email app on PlayBook:

 

This application was interrupred.   Please close it and open it again to continue (30000)

 

If anyone knows how to fix this, please post.   Thank you.     Lee Ann

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Guru I
John_Clark
Posts: 16,052
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Trying to open Email app; gives error (30000)

Remove all your email accounts and re-add them.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Contributor
crochetsister
Posts: 17
Registered: ‎04-09-2012
My Device: BlackBerry Z10

Re: Trying to open Email app; gives error (30000)

Hi John Clark,,

Your advice about deleting and re-adding my email accounts worked perfectly.   Many, many thanks for this advice; you are a saint!

 

Also, I am thankful that there are folks like you who can help in this forum.  

 

Thanks again and have a terrific day!   :smileyhappy:

-Lee Ann

Http://cgli.us.   Crochetgottaloveit.blogspot.com

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Guru I
John_Clark
Posts: 16,052
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Trying to open Email app; gives error (30000)

Not a problem. Glad it helped!
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trying to open Email app; gives error (30000)

Yea, many people wish they'd married John Clark :smileyhappy:




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Guru I
John_Clark
Posts: 16,052
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Trying to open Email app; gives error (30000)

So they say!
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Contributor
paulschulte
Posts: 10
Registered: ‎11-01-2012
My Device: Z10, Playbook 64GB WiFi

Re: Trying to open Email app; gives error (30000)

Thanks for this solution.  As it turned out for me, when preparing to delete my accounts, I noticed that FaceBook was showing as "not connected".  I deleted that account only and all worked fine.  I re-added my FaceBook account and all was still good. So, my recommendation would be to first just remove the account (or accounts) from your Accounts list that are indicating connection problems.

 

 

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Visitor
petesey
Posts: 1
Registered: ‎11-20-2012
My Device: blackberry playbook

Re: Trying to open Email app; gives error (30000)

thanks so much it worked like a charm
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New Contributor
Broadhead
Posts: 3
Registered: ‎01-13-2010
My Device: BB Bold 9700

Re: Trying to open Email app; gives error (30000)

I had the same Facebook problem and after deleting it, my email account error disappeared.

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New Member
davidl1962
Posts: 1
Registered: ‎03-13-2011
My Device: curve 9300 3g

Re: Trying to open Email app; gives error (30000)

worked like a charm....thanks very much :smileyhappy:
David :smileyhappy:
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