06-30-2011 10:28 AM
11-11-2011 03:54 AM
This Playbook is driving me nuts.... not only can I not see my media files (while still being able to back up), I can´t mount the volume... I´ve right clicked and tried to mount.... nothing. So I tried doing it over the W-Fi (reading loads of articles on this forum), but my playook will not connect to my office network. I´ve tried it manually, automatically... everything. and I know the office wifi works as I have a laptop and my BB phone on it.
So I just can´t seem to get any of my files onto the PB.... nor via USB nor via WIFI.
12-07-2011 01:31 AM
Perhaps the restart doesn't automatically start the service because it may be set to manual.
1. Right click "My Computer" select "Manage"
2. On the left hand nagivation select "Services and Applications"
3. Then double click "Services"
4. Then on the list of services, right click "TCP/IP NetBIOS Helper" and select "Start"
On 4: right click "TCP/IP NetBIOS Helper" and selct Properties
5. In the "Startup Type" select Automatic then click "Apply"
12-26-2011 12:06 PM
My wife has the desktop manager loaded onto our family computer. I plugged my new Playbook in and it prompts to install the Desktop Manager. It found a couple errors and prompts to fix them. I said yes and after a couple minutes the software faults out. It can't find necessary files to setup for the Playbook. I tried to do it with WIFI and and put the IPV4 address into the run box. It faulted with ... "no network provider accepted the given path" I checked the properties of the device manager and it says "internal volume not mounted"
12-28-2011 09:21 AM
Client for Microsoft Networks protocol is missing in the local area connection properties
Open the Windows Control Panel
Open Network Connections
right click on RIM Local Area Connection & choose Properties
Use the General Tab, See if Client for Microsoft Networks is present
If not, choose Install
Choose Client and then Add
Choose Client for MicroSoft Networks from the list
Once install is complete, verify that it is present & checked
Disconnect & Reconnect the Playbook
01-23-2012 10:01 AM
I'm having this same issue. I know it's not my device because I use Win7 32bit at home and have not problems. When I'm trying to mount volume at work with a Win7 64bit machine, it doesn't work. I've tried the method of manually reinstalling the USB drivers, but have run into an obstacle. In the device manager my playbook is showing up as "USB Composite Device" instead of Blackberry device. I'm sure this is the correct device for my playbook because it disappears when I unplug the USB cable. I have tried to update the driver for this device manually using the "have disk" option, but when I navigate to the \Research In Motion\USB Drivers folder, it tells me "The folder you spcified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with a Windows for x64-based systems". This makes no sense as I can clearly see RimUsb_AMD64.sys in the folder. Any ideas?
02-12-2012 02:51 PM
02-13-2012 01:14 PM
12-05-2012 09:40 PM
i'm having the same issue, ... i'm serious annoyed that my PB is nothing more than a brick ...
latest OS on the PB ...
latest desktop manager ...
cannot mount PB, cannot access memory
how do we get any support from RIM?