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Regular Contributor
karthikm
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Unable to stream the YouTube videos on playbook

Hi experts, 

 

      Iam unable to stream the YouTube videos on my playbook. The video plays for 15secs later blank screen appears .please help me in fixing the issue 

 

  I disabled the adobe flash and enabled even after also unable to fix the issue. 

 

Thanks & Regards,

 Karthik.M

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Unable to stream the YouTube videos on playbook

Hi Karthik,

 

Are you using the YouTube application or the Browser to stream videos?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Regular Contributor
karthikm
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: Unable to stream the YouTube videos on playbook

Hi ,

Thanks for ur reply ....iam using youtube browser ....
I tried by clearing local storage ,history ,cookies in settings option but for some it went fine later same issue ....
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Unable to stream the YouTube videos on playbook

When you go to YouTube via the browser, is it launching the Full Version or Mobile Version?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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Regular Contributor
karthikm
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: Unable to stream the YouTube videos on playbook

Hi,
It Is launching full version .....
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Super Contributor
sarah75
Posts: 349
Registered: ‎07-18-2013
My Device: Playbook

Re: Unable to stream the YouTube videos on playbook

Don't use the Youtube icon on the home screen. Use a browser then type in Youtube.com. The icon often doesn't work properly. 



Sarah.
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Regular Contributor
karthikm
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860
My Carrier: univercell

Re: Unable to stream the YouTube videos on playbook

Hi,
As per your instruction I follwed the same ,but it not resolved ...
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Super Contributor
sarah75
Posts: 349
Registered: ‎07-18-2013
My Device: Playbook

Re: Unable to stream the YouTube videos on playbook

[ Edited ]

Let's try a basic browser tidy up. Open the playbook browser.  Swipe down from the top in the middle of the screen. Tap settings. Then find privacy & security. Then down at the bottom tap on Clear all.

 

Then swipe diagonally in from top right hand, tap on the battery icon, then tap Restart.

 

When it starts up again, try youtube in the browser. 

 

(typos edited)



Sarah.
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