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New Contributor
deanbasar12
Posts: 8
Registered: ‎02-18-2013
My Device: Bold 9790
My Carrier: Celcom
Accepted Solution

Unable to use BBM on Playbook

Hi guys,

 

Could someone help me to understand this problem? I am a new user of Playbook, and triying to use bridge with my BB 9790. when i'm trying to use BBM on the Playbook, error came out "your version of BBM is not compatable with Blalckberry bridge. Download the latest version of BBM to use it on paybook"

 

I checked my BBM version, it looks ok. there's no indication that i need to upgrade it. is there anyone know what should i do?

 

thanks :smileyhappy:

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New Contributor
bbloyal
Posts: 3
Registered: ‎02-18-2013
My Device: curve 9320
My Carrier: bmobile

Re: Unable to use BBM on Playbook

i'm not sure if i can help, but i had a problem tethering my bb phone to my playbook, it couldn't pick up the connection at all, but i did notice there was a new version of the bridge so i downloaded and after doing this it connected with no problem.  Not sure if that's the answer, i don't have my playbook with me now.  When you were making the connection, did you tick the bbm box, a listing comes up asking what you want connected to the playbook, and you have to tick each box.

 

emails

bbm

text messages

calendar

contacts

 

(dont remember what else)

 

i didn't connect my bb because i leave the playbook home a lot, and when i'm using the playbook i have the phone next to me, so there is no need.

 

sorry if i'm of no help, just thought i'd try.

 

Regards

bbloyal

 

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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to use BBM on Playbook

What is the version of BBM on your 9790 device?




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New Contributor
deanbasar12
Posts: 8
Registered: ‎02-18-2013
My Device: Bold 9790
My Carrier: Celcom

Re: Unable to use BBM on Playbook

it's v.7.0.0.126
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New Contributor
deanbasar12
Posts: 8
Registered: ‎02-18-2013
My Device: Bold 9790
My Carrier: Celcom

Re: Unable to use BBM on Playbook

Hi bbloyal,

 

thanks for responding my post.  "When you were making the connection, did you tick the bbm box, a listing comes up asking what you want connected to the playbook, and you have to tick each box" <-- i actually never experience it. normally i just on the bridge and they both conencted straight away. all other function is ok except BBM.

 

do you have another thought? anyway, thanks for the idea mate.

 

rgds

dean

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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to use BBM on Playbook

7.0.0.130 is the latest available.

 

Regardless, .126 should work as well, as I recall.

 

I would delete on your BlackBerry device the Bridge application, reboot the 9790, and then resintall Bridge, connect via Bridge to the PlayBook again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
bbloyal
Posts: 3
Registered: ‎02-18-2013
My Device: curve 9320
My Carrier: bmobile

Re: Unable to use BBM on Playbook

Nope! sorry, i will check the playbook when i go home tonight though, just in case you have not yet resolved it.

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New Contributor
deanbasar12
Posts: 8
Registered: ‎02-18-2013
My Device: Bold 9790
My Carrier: Celcom

Re: Unable to use BBM on Playbook

Hi JSanders,

Do you mean that I have to delete the bridge software on my bb 9790, install it back and reboot?

Rgrds,
Dean
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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to use BBM on Playbook

Dean, Yes, that has been a common fix for this issue.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
deanbasar12
Posts: 8
Registered: ‎02-18-2013
My Device: Bold 9790
My Carrier: Celcom

Re: Unable to use BBM on Playbook

Thank for your reply bbloyal, really appreciate it.
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