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New Contributor
bussand
Posts: 6
Registered: ‎02-18-2014
My Device: Blackberry Playbook 64GB
Accepted Solution

Update 24 MB version 2.1.0.1753 fails

Hi.

My Playbook does have PlayBook OS version 2.1.0.1753 update installed. I remember that going in a few months ago it was the large update - about 300 plus MB.

However, for the last few weeks or so it has been offering to install PlayBook OS version 2.1.0.1753 update of 24 mb.

 It partially downloads but fails at 8MB / 34%.

Tried looking for the update from the Blackberry Desktop software, but that doesn't come up with anything. 

Any thoughts, please?

Forums Advisor III
Ereeamazing
Posts: 1,118
Registered: ‎01-05-2014
My Device: BlackBerry Z30 - Q10 - Playbook
My Carrier: Not Specified

Re: Update 24 MB version 2.1.0.1753 fails

What error comes when the update fails ?
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New Contributor
bussand
Posts: 6
Registered: ‎02-18-2014
My Device: Blackberry Playbook 64GB

Re: Update 24 MB version 2.1.0.1753 fails

The software update was interrupted...

Later
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 24 MB version 2.1.0.1753 fails

bussand, you might try restarting the Playbook... top right battery icon > Restart.

 

Now, try the update again.




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New Contributor
bussand
Posts: 6
Registered: ‎02-18-2014
My Device: Blackberry Playbook 64GB

Re: Update 24 MB version 2.1.0.1753 fails

Tried updating straight after restart, unfortunately doesn't work.
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 24 MB version 2.1.0.1753 fails


bussand wrote:
Tried updating straight after restart, unfortunately doesn't work.

Same failure at the same percent complete?

 

Try doing it another time while you are on a different WiFi router, a local hotspot or something if you can.




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New Contributor
bussand
Posts: 6
Registered: ‎02-18-2014
My Device: Blackberry Playbook 64GB

Re: Update 24 MB version 2.1.0.1753 fails

Yes, the failure is always exactly at the same point - 34% 8 mb. Might be difficult but if all else fails I could take it to my workplace and tag onto their wirless.
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 24 MB version 2.1.0.1753 fails

I would try that or any local public hotspot first, before anything more invasive.




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New Contributor
bussand
Posts: 6
Registered: ‎02-18-2014
My Device: Blackberry Playbook 64GB

Re: Update 24 MB version 2.1.0.1753 fails

Thanks J Sanders for your advice "Try doing it another time while you are on a different WiFi router, a local hotspot or something if you can."

Finally got round to taking it to work and the update went straight through. :Clap:

Strange why that should be. Never really had a problem with our home internet.

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 24 MB version 2.1.0.1753 fails

Great, I don't know and can't explain why, but sometimes there's a wifi router that just won't do the update.

 

Good luck.




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