04-19-2012 04:17 PM
I was able to install de update but I am unable to access my playbook on my PC. The Playbook presents me with the following message: PlayBook is trying to install the required drivers on your computer. If installation did not start automatically please complete the following steps. open the playbook drive from My Computer double click on BlackBerryDeviceManager to install the required drivers.
Solved! Go to Solution.
04-19-2012 04:52 PM
possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
04-20-2012 12:48 PM
I have the same problem. I cannot locate Device manager on my laptop to uninstall it. When I connect the playbook no cd rom folder can be found. Also, since installing the new OS, the playbook will not maintain the Wifi connection with my home network, I need to keep reentering the security codes.
04-20-2012 03:19 PM
hey man, when my playbook asks me to enter in password too many times for wifi, I give it a restart and then restart my router. once in a while I have to remove the wifi setting from playbook and add it back in. my router is very old so maybe that why it happens to me
04-30-2012 11:08 AM
Like many others who updated the PB with RIM's latest Update, my PB lost its ability to communicate with my PC. After many W7 Restores and various other attempts to have my PB talk to my PC I can finally report success which I achieved by accident.
MY DVD burner had simutaneously failed but I had considered this coincident incident to be unrelated to the PB problem. At this time neither the PB nor the DVD was displayed in W7 Explorer. In browsing through W7 Device Manager I discovered that BOTH the PB and my
DVD were listed under "DVD/CD-ROM drives" and BOTH devices showed the same error Code 39.
Mine is not to reason why..... but, using the W7 Device Manager I Uninstalled the PB, and using W7 Control Panel I uninstalled the Blackberry Device Manger. I then used Microsoft Fix It, which I had previously downloaded and installed, to successfully repair the DVD driver. Flushed with success, I connected the PB to the PC with the USB cable.
Lo and behold said the blind man, the PB and PC hugged each other and I could now see the PB in W7 Explorer. This of course allowed me to install the PB Blackberry Device Manager 7.0 which was listed in the \Drivers folder.
Postscript: In revisiting W7 Device Manager I have noticed that the PB now has its
individual place of honor as it is now listed separately under the root directory as
Blackberry\Blackberry Smartphone. It also has two drivers that are different from the DVD device.