BlackBerry® PlayBook™

[Dpgade]

My first post! Help please.  I updated the Playbook with the latest version.  I have been able to integrate my GMail account.   However it will not allow me to add a POP account.  I have called my internet provider (Cogeco) and have verified I am using the correct Incoming and Outgoing Server address and ports......nothing works.  The tech support also told me he had three other people call him tonight with the same issue that cannot be resolved.  I have seen a post on how to add a Rogers account so maybe someone could help me set up with Cogeco being my internet provider.

[ThinSTAR]

I dad no issues connecting to a pop. I had to go to add email, advanced then pop and type it in manually. But it worked, had an issue with the pb suggesting sale on both incoming and outgoing email, did turn that off. Incomming=port110 outgoing=port25

[ThinSTAR]

Sorry the suggestion was not sale but SSL

[jefferyh]

here is a complete work up thst works for cogeco 

Description                Cogeco

Dispaly name             Leave blank

Username                  Your full email address right down to .ca

email address             your full email address right down to .ca

password                    your password to access your email account

server                       pop.cogeco.ca

port                          110

use ssl                      turn off

smtp                        same password as above

smpt server address       smtp.cogeco.ca

smtp port                  25

smtp encryption         off

keep messages on server        leave on,  you can delete them from your main computer where I store the ones i                                            I want to keep

I tried dozens of times so hopefully this will work for everyone that doesn't have hotmail or gmail

jeff

[Dpgade]

Thank you BUT tried, tried and tried again - with NO success.  Anyone else having this problem with Cogeco?

[jefferyh]

Frustrating to say the least.  I'm not sure but I believe it is cogeco related some how.  Their email meshes poorly when ever I have tried to transport my emails and contacts with other email accounts.  I have decided just to change my email to yahoo and live which works realy well  with the playbook.  It would be nice for rim to give us a fix.  Mine did work but then didn't so I'm not sure why that is.  I also got a friends working but not sure if it sill is as they don't use it much.

If you have a newer book you should be able to get a ticket from your service provider for a free session with Rim support.

[jefferyh]

my email is working again. one thing that I missed above was that I left the smtp user name blank too.