BlackBerry® PlayBook™

[bullman]

I'M JUST UPDATING THE BLACKBERRY TABLET OS AND IT IS TAKING FOREVER TO JUST INSTALL MODULE 1...ALMOST 45 MINUTES NOW...MY COMPUTER IS WORKING AND NOT FROZEN...IS THIS TYPICAL OF AN UPDATE? CAN I TURN OFF MY COMPUTER AND MAYBE RESTART IT?

rick

[JSanders Resident Expert]

I'm not sure of your definition of 'forever' but I'd advise you to leave it connected and updating as it... I've seen it take several hours for a 300bm+ upgrade.

Are you updating wirelessly, or via the BlackBerry Desktop software?

[Lost_at_Sea]

I have not done an update via DM but I know it is a lengthy process compared to OTA.

[bullman]

it seems longer than normal..about an hour and a half trying to install the 1st module...am doing it wireless and through Desktop Manager on my laptop.

[JSanders Resident Expert]

Technically, that's not wireless, if you're doing it through the Desktop Software (even if your laptop is connected via wifi, that would make it even slower, I suspect).

Let it sit.

[bullman]

Do you think there would be an issue if my laptop was using Windows 8? It's still trying to install Module 1..

[JSanders Resident Expert]

Did your laptop and BBDesktop Software connect and recognize the PlayBook?

if yes, then your Windows is not a problem.

[bullman]

yes it did...still installing module 1.....

[JSanders Resident Expert]

Hang tight.

[bullman]

Still hanging....what would happen if my Playbook runs out of battery? I never checked it before updating.