04-23-2012 01:06 AM
I upgraded to the latest software version for the PlayBook via wi-fi. I had no issues until I attempted to sync my PB with my pc to copy over pictures and videos from my PB. I do this sync about every 3 weeks or so. When I first plugged in the Playbook to my pc (Sony Vaio w/ Windows 7) I received a message about drivers being installed. When my Playbook was acknowledged by BB Desktop Manager it incorrectly read that my PB software version was 0.0.0.0 and prompted me to upgrade. I downloaded and installed the software (again). All looked successful again, however when I attempted to access the Media Sync options I received a message that "media services are not available" and that "your blackberry device is not compatible with this features". Now, when I connect my PB to my pc via USB cable it does not even trigger DM to open. If I manually open DM then it recognizes that a PB is connected and starts a full back up. If I let the back up complete then it triggers me to do an update to the latest software version (which I already have installed but DM continually shows that my PB software version is 0.0.0.0). If I install the upgrade as instructed then I am prompted to disconnect and reboot the PB. When I do this loop starts all over again. A full back up starts and I am prompted again after that to install the latest PB software. How do I get out of this loop and back to being able to sync all my media from my PB to my pc. Also, when I have my PB connected and I look at Windows Explorer, it does not list my PB as a drive. However, if my PB is connected to my wi-fi network I can see it on the network. I copied my pictures/videos via the network (turned on sharing on the PB) as a workaround but this is not how I wanted to manage my file transfers. PLEASE HELP. I spent all day yesterday googling for answers and similar experiences by others and I don't know how to fix this. I am tempted to create an incident request with Blackberry/RIM to resolve this but thought I would try here first. Appreciate any responses.
04-23-2012 01:55 AM
I to have exprianced this problem. I upgraded my os and now when I try to connect my Playbook to my computer, the Desktop Manager does not connect and prompts my to upgrade. After turning off my Virus Protection, firewall, trying several times, rebooting both playbook and computer, I started to install the upgrade through Desktop Manager. After a few minuites I decided this was probably counterproductive so I canceled the install. Not sure but since the upgrade, my computer will not connect to the Playbook. Ideas?
04-23-2012 04:59 AM
Just an idea: ca you try to disable wlan and bluetooth. Maybe there is something wrong in the connection handling on PB since last software version.
04-23-2012 02:40 PM
Can another device be detected by Desktop Manager (e.g. your BB Handheld)?
04-23-2012 02:42 PM
Yes. I have a BB Curve 9360 and it is recognized and will sync properly as it always has. There only seems to be an issue with the Playbook since the OS upgrade.
04-23-2012 02:42 PM
Desktop Manager 7.0211 (Bundel 38)
Installed components listed:
Blackberry Device Manager 126.96.36.199
RIM USB Driver 188.8.131.52
RIM USB Serial Driver 184.108.40.206
Playbook RNDIS Driver Interface 220.127.116.11
Application loader 18.104.22.168
04-23-2012 03:05 PM
I am wondering about the ongoing issues with the desktop sync, especially since the last firmware update.