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New Contributor
Posts: 2
Registered: ‎04-06-2012
My Device: Playbook 16GB
My Carrier: None
Accepted Solution

Virus on my Playbook

After installing the software CompRemote Lite, I lost control of my Playbook. Several applications open by itself and I can not intervene to stop it. The only thing I can do is to hold down the switch button to close the Playbook.

This appen yesterday and this morning.

What is the solution ?

Thanks


Posts: 89,516
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Virus on my Playbook

It's not a virus... not one discovered yet. You're not the first.

 

What you need to do is delete that app, and see how it performs.

 

Also, do a restart of the Playbook... hold down the power and UP volume together about ten seconds, and you should be given the options of RESTART.




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Guru III
Posts: 31,267
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Virus on my Playbook

[ Edited ]

was this happening while connected to the charger? unplug it as it might be a dirty signal causing the screen to do weird things. I saw it happen when my wife used a LG chager on my son's playbook.

 




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Developer
Posts: 1,280
Registered: ‎03-03-2011
My Device: Playbook, Z10, Q10, Z30 with Files & Folders and Orbit of course
My Carrier: Vodafone

Re: Virus on my Playbook


 I saw it happen when my wife used a LG chager on my sons


I'm not surprised they acted weird if your wife plugged a charger into them ;-)

Files & Folders, the unified file & cloud manager for PlayBook and BB10 with SkyDrive, SugarSync, Box, Dropbox, Google Drive, Google Docs. Free 3-day trial! - Jon Webb - Innovatology - Utrecht, Netherlands
Guru III
Posts: 31,267
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Virus on my Playbook

:Offtopic:

 




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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 2
Registered: ‎04-06-2012
My Device: Playbook 16GB
My Carrier: None

Re: Virus on my Playbook

I think My problem is not resolved. Yesterday morning, I uninstalled CompRemote Lite and restart the playbook. It was fine until last night.

Another attack occurred. It's like a program that takes control of the playbook and I lost control of it. I rebooted the playbook and it was okay.

I left the playbook on the charger all night. This morning, the playbook showed Password required (8 of 10). I was invited to enter blackberry and then my password. I have not had time to enter my password that I had already lost control. Characters were entered before I press any key.

I rebooted the playbook another time and it was okay.

What can I do to fix this?

Developer
Posts: 1,280
Registered: ‎03-03-2011
My Device: Playbook, Z10, Q10, Z30 with Files & Folders and Orbit of course
My Carrier: Vodafone

Re: Virus on my Playbook

If you are using a screen protector, try removing it. They sometimes mess up the touchscreen, generating phantom touches.

 

Also, touch screens are sensitive to electromagnetic interference such as microwaves, heavy machinery, subwoofers, overhead powerlines etc. 

Files & Folders, the unified file & cloud manager for PlayBook and BB10 with SkyDrive, SugarSync, Box, Dropbox, Google Drive, Google Docs. Free 3-day trial! - Jon Webb - Innovatology - Utrecht, Netherlands