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BlackBerry® PlayBook™

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New Contributor
ccaddell2307
Posts: 9
Registered: ‎12-28-2012
My Device: PlayBook

WATCHING MOVIES ON YOUTUBE

does anyone know why the playbook will not play any movies from youtube? i get movie can not play on this device.

 

thanks,

chris

Forums Veteran III
Wolf359
Posts: 3,588
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: WATCHING MOVIES ON YOUTUBE

I don't have any issues with youtube videos.  Has it ever worked? Have you restarted the playbook?

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Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: WATCHING MOVIES ON YOUTUBE

I have never had any problems with viewing YouTube videos.
New Contributor
ccaddell2307
Posts: 9
Registered: ‎12-28-2012
My Device: PlayBook

Re: WATCHING MOVIES ON YOUTUBE

Restarted the playbook. The message is the same, Sorry this movie can not be played on this device.

 

Chris 

Forums Veteran III
Wolf359
Posts: 3,588
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: WATCHING MOVIES ON YOUTUBE

Do you get the same error when using the native youtube app?

Also try clearing the browser cache and restarting:

http://www.technipages.com/blackberry-playbook-clear-browser-history-cache-and-cookies.html

 

Does this happen on all youtube videos?

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Forums Veteran I
Lost_at_Sea
Posts: 1,923
Registered: ‎11-28-2011
My Device: PlayBook 64 GB & Torch 9860

Re: WATCHING MOVIES ON YOUTUBE

Open your browser. Then tap the settings Gear in the top right of the screen. Make sure you have turned on FLASH on the Contents Tab. Report back.
New Contributor
ccaddell2307
Posts: 9
Registered: ‎12-28-2012
My Device: PlayBook

Re: WATCHING MOVIES ON YOUTUBE

I did clean the cache and cookies. Flash is on. I can play trailers to movies and that's it.
Forums Veteran III
Wolf359
Posts: 3,588
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: WATCHING MOVIES ON YOUTUBE

What about when you use the native youtube video app?

You may have to call support too at this number:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

 

A software reload may be in order, but would like to see what support has to say first.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
ccaddell2307
Posts: 9
Registered: ‎12-28-2012
My Device: PlayBook

Re: WATCHING MOVIES ON YOUTUBE

Same thing. Can not play video.
Forums Veteran III
Wolf359
Posts: 3,588
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: WATCHING MOVIES ON YOUTUBE

Sorry you're having troubles with this.I think a wipe is in order here.  Has it ever worked?

guide:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB27188&sliceId=2&cmd=displayKC&d...

 

I would check with support first though.

 

Some more info:

http://crackberry.com/factory-reset-blackberry-playbook-also-fixes-bricked-devices

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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